Smile Art Lab is a boutique dental laboratory specialising in aesthetic and digital dentistry. We work closely with dentists across Australia, producing high-quality dental restorations using modern techniques and digital workflows.
We are a small, friendly and hands-on team based in Crows Nest. We care about doing excellent work, communicating clearly with our clients and continually improving how we present our work and our laboratory.
About Smile Art Lab
Smile Art Lab is a boutique dental laboratory specialising in aesthetic and digital dentistry. We work closely with dentists across Australia, producing high-quality dental restorations using modern techniques and digital workflows.
We are a small, friendly and hands-on team based in Crows Nest. We care about doing excellent work, communicating clearly with our clients and continually improving how we present our work and our laboratory.
About the Role
We are looking for a confident and creative Marketing & Client Services Assistant to join our team.
This is a varied role combining social media and content creation with reception, customer service and general administration. The balance will usually be around 50% marketing and 50% client services, although reception and client support will take priority during busy periods.
You will help showcase our work through photos, videos and social media content. We are looking for someone who is comfortable picking up the camera, approaching team members and turning everyday activity in the laboratory into engaging content.
You will also be one of the first points of contact for our dentists. Our senior coordinator will train and support you in the reception and dental laboratory side of the position.
Marketing and Content
Take photos and short videos of our work, team and laboratory
Create and publish content for Instagram and other social media channels
Write explicit,



engaging captions that reflect our brand
Help plan and maintain a consistent social media calendar
Identify content opportunities and contribute current marketing ideas
Encourage and help team members feel comfortable participating in content
Review newsletters prepared by our external marketing support
Organise case photos, videos and other marketing assets
Assist with updates to guides and other marketing materials
Client Services and Administration
Answer incoming telephone calls and emails from dentists
Provide friendly and professional customer service
Assist with job intake and laboratory management software
Help coordinate cases, deliveries and courier bookings
Pack and dispatch dental cases
Provide general administrative support when required
About You
You will ideally have:
Previous experience in marketing, social media or content creation
Confidence in taking photos and filming short-form video content
Experience writing social media captions
A proactive approach and the confidence to suggest and try new ideas
Clear, friendly and professional telephone and email communication
Strong organisation and attention to detail
The flexibility to move between creative work and reception duties
The ability to learn new systems quickly
A collaborative attitude and willingness to help wherever needed
Experience with Canva, Instagram and basic video-editing tools would be helpful. Reception, dental or healthcare experience is welcome, but not required.
What We Offer
A varied role combining creative marketing with client interaction
Training and support from our experienced senior coordinator
The opportunity to take ownership of our day-to-day social media content
A friendly, down-to-earth team environment
Input into marketing ideas and how they are carried out
Opportunities to develop the role as the business grows
A convenient Crows Nest location close to public transport
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📌 Marketing & Client Services Assistant (New South Wales)
🏢 Smile Art Lab
📍 New South Wales