Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.
This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.
This is not a face-to-face service role — all communication is handled via phone and email. You'll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.
What you'll be doing:
Managing inbound customer enquiries and service requests
Explaining processes, documentation requirements, and timelines clearly and professionally
Coordinating administration from initial enquiry through to completion
Liaising with internal departments and sister companies
Following up outstanding documentation and information
Working within KPI-driven turnaround timeframes




Maintaining accurate records and system updates
What we're looking for:
Strong administration and organisational skills
Excellent phone communication and customer service ability
Confidence managing direct and sometimes sensitive conversations
A calm, patient, and process-driven approach
High attention to detail and ability to multitask
Previous experience in contact centre, administration, customer service, or high-volume coordination roles
Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.
What's on offer:
Full time permanent opportunity
Monday to Friday hours only – no weekends
Supportive and collaborative office environment
Structured onboarding and training
Stable and growing organisation
5 days onsite working from Tullamarine office location
If you're a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we'd love to hear from you.
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📌 Admin Arranger (Melbourne)
🏢 Mayday Recruitment Group
📍 Melbourne