Help Shape a Brand-New Role in a Growing National Business
As Lotus Commercial continues to grow across Australia, we're creating a brand-new position within our national sales team.
This newly formed Internal Sales & Retention Executive role has been designed to strengthen customer relationships, improve retention, support existing accounts and create additional growth opportunities across our expanding customer base.
Reporting directly to the National Sales Manager, you'll play an important role in supporting the next stage of our growth journey. This is an office-based role where you'll work closely with customers, operations and the sales team to ensure opportunities are captured, relationships are strengthened and customers continue to receive the high level of service Lotus Commercial is known for.
About the Role
Following up customer cancellation requests and implementing retention strategies
Managing change-of-ownership opportunities to retain customer sites
Qualifying inbound leads and customer enquiries
Managing low-value and single-site opportunities
Preparing quotations for additional services, filter exchange programs and spare parts
Supporting non-key account management activities
Assisting with pricing reviews and implementation of the company Price Management Process
Following up quotations and opportunities to improve conversion rates
Maintaining accurate CRM records and customer activity
Working closely with operations to ensure a seamless customer experience
Who We're Looking For




This role would suit someone with experience in:
Account management
Sales support or administration
Service-based industries
Experience in hospitality, facilities management, contractor services or similar industries would be advantageous but is not essential.
We're looking for someone who:
Builds strong relationships with customers
Enjoys helping people and solving problems
Is highly organised and detail-focused
Takes ownership and follows through
Communicates confidently and professionally
Can manage multiple priorities at once
Has a positive, proactive attitude
Knowledge of commercial kitchen exhaust cleaning or filter exchange services would be highly regarded, however full training will be provided.
What's In It For You?
Newly created role with the opportunity to help shape the position
Join a growing national business with excellent career opportunities
Supportive and cooperative team environment
Work directly with senior leadership
Monday to Friday office-based role
Competitive salary package
Performance incentives
Laptop, phone and all tools provided
Stable, permanent full-time position
About Lotus Commercial
Lotus Commercial is a national industrial services business with more than 30 years of experience servicing hospitality, corporate, government and mining clients throughout Australia. We are HACCP accredited and operate from offices across NSW, QLD, VIC and WA, with exciting growth plans ahead.
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📌 Internal Sales & Retention Executive (New South Wales)
🏢 Lotus Commercial
📍 New South Wales