Double Bay, Sydney | Part-Time | $20 – $30 per hour | In office
THE BEST JOURNEYS HAVE A GUIDE. BE THEIRS.
Every Nexus client starts the same way: a single phone call about what they want from their health. What happens next is everything. Someone has to take that spark of intention and turn it into a mapped-out, beautifully managed journey — someone who makes every client feel like the only client. That someone is about to be you.
Nexus Holistic Health is one of Sydney's most exciting names in longevity and integrative health. From our Double Bay clinic, we help people extend their healthspan — the years they spend strong, sharp and full of energy — through comprehensive assessments, personalised protocols and genuine long‐term care.
THE ROLE
After a prospective client has their initial call with our Operations Manager, they're handed to you. From that moment, you own their experience. You'll map out their entire journey — assessments, appointments, protocols, milestones — and walk beside them through all of it.
You're part concierge, part project manager, part trusted guide. You'll be the name they know, the voice they recognise, and the reason their experience with Nexus feels effortless from first step to full stride.
YOUR WEEK WILL LOOK LIKE
Picking up new clients after their initial consultation and making them feel instantly at home
Mapping each client's journey end to end: what happens, when, and why
Scheduling assessments,



practitioner appointments and follow-ups so clients never have to think about logistics
Checking in proactively — celebrating wins, smoothing bumps, keeping momentum alive
Being the friendly first port of call for questions between appointments
Keeping the CRM and client records immaculate so nothing and nobody slips
Feeding client insights back to the team so the Nexus experience keeps getting better
YOU'LL THRIVE HERE IF
You've worked in client experience, account management, health admin or hospitality — anywhere that taught you people remember how you made them feel
You're organised to your bones. You love a plan, a timeline and a tidy system
Your communication is warm, clear and reassuring, on the phone and in writing
You follow up like clockwork. If you say it'll happen, it happens
You handle sensitive health information with total discretion
You're genuinely into longevity, integrative medicine and the wellness world
You get a quiet thrill from watching someone's journey go exactly to plan
WHY YOU'LL LOVE IT
Flexibility that fits your life. Part-time hours shaped around you
Hybrid by design. Work from home, with regular time at our beautiful Double Bay clinic
Work that means something. Every journey you manage is a person whose health genuinely improves
Learn from the inside. Daily exposure to the leading edge of longevity and integrative health
A ground‐floor seat. We're scaling fast — the person in this role today shapes how client experience works tomorrow
#J-*****-Ljbffr

📌 Patient Growth And Experience Manager (Sydney)
🏢 Nexus Global
📍 Sydney