Sahara Services is an NDIS-registered provider offering Supported Independent Living (SIL), Community Access, and Respite services to individuals with disabilities. As we expand our accommodation services, we are seeking a dependable, compassionate, and organised House Support Lead to guide both staff and participants toward exceptional care outcomes. This hybrid role requires 60% hands‐on participant support and 40% administrative leadership, making it ideal for someone with both frontline experience and the ability to manage daily operations.
Role Summary
The House Support Lead is responsible for overseeing the day‐to‐day operations of a designated SIL property. This includes ensuring high‐quality support is delivered to residents, maintaining compliance standards, supervising staff, managing stakeholder communication, and driving a positive home environment
Key Responsibilities
Participant & Staff Engagement (60%)
Provide direct support to participants (ADLs, medication, community access, behavioral support)
Step in during high‐risk behaviors, escalation points, or medical situations
Promote participant independence, choice, and dignity
Ensure daily routines, appointments, and activities are fulfilled
Support team morale and on‐the‐floor coaching/mentorship
Administrative & Operational Oversight (40%)
Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts
Oversee staff schedules, timesheets, and leave requests
Liaise with the workforce team for shift coverage, staff allocation, and training compliance
Conduct house audits, fire safety checks,



fridge temperature logs, and medication audits
Lead monthly team meetings and escalates critical updates
Compliance Responsibilities
Ensure house operations meet NDIS Practice Standards and SIL compliance
Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies
Support with BSP implementation, restrictive practices, and incident reporting
Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)
Build and maintain robust relationships with: Participants, their families, Support coordinators and behaviour support practitioners
Internal management and operational teams
Attend case conferences or family meetings and provide timely updates
Handle complaints or concerns with empathy and a solution‐focused approach
Ensure the house is clean, safe, and welcoming
Coordinate repairs, maintenance, and WHS checks with the landlord or agency
Manage inventory (medication, PPE, groceries, household supplies)
Facilitate lifestyle activities and social outings in collaboration with the community team
What You'll Bring
Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)
Management or Supervisory Experience working in SIL or residential disability care
Excellent verbal, written, and interpersonal communication skills
Proficient with digital documentation, email, and Microsoft/Google systems
Calm under pressure with leadership qualities and a proactive mindset
Valid Working With Children Check (WWCC)
Full COVID-19 vaccination
Proven experience leading teams or acting as a senior support worker
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📌 House Support Lead (Sil) (New South Wales)
🏢 Sahara Services
📍 New South Wales