Gardenvale Post Office is looking for a
Australia Post Customer Service representative
to join our team in Gardenvale, VIC. This is a
part-time position or fulltime position
offering flexible hours to suit your lifestyle. In this role, you will be the face of our Australia Post services, providing exceptional customer support and handling a variety of postal and courier services. You will work in a fast-paced retail environment, combining customer service excellence with operational efficiency to ensure every customer leaves satisfied.
Key responsibilities
Processing Australia Post services including mail, parcels, and courier shipments with accuracy and efficiency
Assisting customers with enquiries regarding postage rates, delivery timeframes, and service options
Weighing packages, calculating postage costs, and processing payments using point-of-sale systems
Managing customer interactions with professionalism and courtesy, resolving issues and complaints where applicable
Maintaining accurate records of transactions and ensuring compliance with Australia Post procedures and policies
Stocking shelves and maintaining a clean, organised work environment
Collaborating with team members to provide seamless service during busy periods
Following health, safety, and security protocols to protect customer information and assets
What we're looking for
Proven customer service experience in a retail or similar environment
Strong communication and interpersonal skills with the ability to remain calm under pressure
Attention to detail and accuracy when processing transactions and handling customer data




Basic mathematical skills and proficiency with point-of-sale systems and computer systems
Reliability and punctuality with the flexibility to work part-time hours, including potential weekend shifts
A friendly, professional demeanour and genuine desire to help customers
Ability to work both independently and as part of a team
Familiarity with Australia Post services is advantageous but not essential, as full training will be provided
About us
Australia Post is located within Direct Chemist Outlet Gardenvale, we are a trusted retail destination dedicated to providing quality pharmacy products and Australian Post services to our local community. We pride ourselves on delivering exceptional customer service and creating a welcoming environment for all our customers. Our team is committed to supporting the health and wellbeing of those we serve, and we foster a culture of professionalism, teamwork, and continuous improvement.
What we offer
Part-time work or Fulltime with flexible scheduling to support work-life balance
A supportive and collaborative team environment
Staff discounts on pharmacy and retail products
Comprehensive training and ongoing support from experienced team members
Opportunity to develop customer service and retail skills in a qualified setting
A welcoming workplace culture that values every team member
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📌 Australia Post Customer Service (Melbourne)
🏢 Direct Chemist Outlet
📍 Melbourne