Leonardo International Helicopter Division performs research, design, development, production, customer support and marketing of Leonard's extensive range of products; modern helicopters and tiltrotors for civil, parapublic and defence applications. The Division manages the entire helicopter development and production cycle. Production and assembly plants are concentrated in Italy, UK, Poland and the US. The AW139, AW169 and AW189 models are part of a family of new generation helicopters, all featuring the same design philosophy and the same certification and safety standards.
Leonardo Australia is the Australian subsidiary of Leonardo International, offering full support services including engineering and maintenance including logistics management and other related support functions. Helicopter activities include helicopter gearbox overhauls in our state-of-the art MRO facility. We also perform scheduled and unscheduled maintenance, aircraft modifications and deployed support to customer maintenance activities. Our typical customers work in emergency services, offshore operations, in both government and private sectors including defence. Leonardo Australia has two key divisions, Helicopters and Electronics.
Why Join Leonardo?
Work with a global leader in aerospace, defence and security.
Be part of a highly skilled and collaborative team.
Contribute to advanced technology and defence capability projects.
Access professional development and growth opportunities opportunities.
Join a company committed to innovation, sustainability and diversity.
Convenient free on-site parking.
Great work life balance.
Access to the company EAP services.
The Opportunity:




The role of the Customer Support Account Manager is to ensure that all support contracts in place with Customers operating in Oceania are successfully managed. This will be achieved by delivering a full range of responsive, customer-focused goods and services to the contracted performance levels in terms of quality, cost and schedule.
Additionally, and in recognition of the major market opportunities in the region, the job is expanded to support the Business Development of the full range of Customer Support products and services within the region.
Key Responsibilities Include:
Serve as the primary point of contact for assigned customers
Manage and optimise customer support contracts (quality, cost, schedule)
Monitor fleet and service performance against KPIs
Resolve operational and service issues in collaboration with internal stakeholders
Drive customer satisfaction, cash collection, and credit recovery
Identify opportunities to enhance services and grow business
Coordinate cross-functional teams to meet customer expectations
Support reporting, KPI tracking, and continuous improvement initiatives
Formal Education / Certification & Clearance Requirements:
Minimum Bachelor Degree (preferably Master's Degree) in Engineering, Business Management or similar.
Clean National Police Clearance, or ability to obtain.
Full Australian work rights.
Professional / Technical Experience Requirements:
3+ years' experience in customer service, account management, or engineering
Strong relationship management and communication skills.
Highly organised with the ability to manage competing priorities.
Customer-focused with a problem-solving mindset.
Experience in aviation, SAP, or CRM systems (desirable).
Proficiency in MS Office (Power BI is a plus).
Willingness to travel and support customers outside standard hours when required.
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📌 Customer Support Account Manager (Melbourne)
🏢 Leonardo Australia
📍 Melbourne