Summertime Pools is a leading fibreglass swimming pool , spa manufacturer and installer. We build quality pools & spas that exceed our customers' expectations!Our success is built on delivering premium products, outstanding customer experiences, and a commitment to excellence at every stage of the customer journey.
We are seeking a motivated and customer-focused Sales & Customer Experience Consultant to join our Dandenong South showroom. This is more than a sales role—it's an opportunity to manage the complete customer journey, from the first enquiry through to installation, after-sales support, and ongoing customer advocacy.
If you enjoy building relationships, solving problems, delivering exceptional service, and helping customers make informed decisions, we would love to hear from you.
Please note that due to the nature of the position, this role is a fulltime position 5 days a week (including a shift on the weekend).
Key responsibilities for the position include:
Greeting customers and providing excellent customer service
Internal sales, quoting, following up and closing deals mainly for Summertime Pools, Swimming Pools Direct, HALO products and upsells in the showroom
Facilitate client appointments to complete sales presentations, assess sites online and provide advice regarding pool location, models, options and permit requirements etc
Provide advice and guidance about our products to add value to the customers purchase journey
Respond and follow up sales inquiries on the phone, via email and face-to-face with customers in a speedy and professional manner
Liaison with all relevant stake holders including internal customer service, manufacturing and transport to ensure a smooth process for the client from end to end
Ensuring all new and existing sales opportunities via phone, email,



website or in person are actioned and entered in the CRM system in timely manner: HubSpot.
Ensuring that individual dashboards are kept up to date
Open communication with sales, client services, construction and manufacturing teams
General administration duties including process deposits, issue invoices, assisting the sales team with administration, milestone updates, project set up and purchase order generation
Responsible for generating their own leads via personal branding in addition to leads generated by company marketing strategies
Maintain the condition of showroom and display products, completing customer water testingRepresent Halo Spas professionally at home shows, expos, and promotional events.
Requirements for the position include:
Ability to work a Tuesday to Saturday roster
Proven experience in sales, customer service, account management, or customer relationship roles.
Demonstrated ability to build rapport and establish trust with customers.
Robust communication skills, both written and verbal.
Experience using CRM systems and Microsoft Office applications.
Excellent organisational and time management skills.
Ability to manage multiple customers and projects simultaneously.
Strong attention to detail and follow-through.
Current Australian Driver's License.
What We Offer
Competitive salary package.
Uncapped commission.
Ongoing product and professional development training.
Career growth opportunities within a rapidly expanding business.
Why Us?
This is an opportunity to become part of a growing industry leader where you can make a genuine impact on both customer outcomes and business success.
If you are passionate about sales, customer service, and delivering exceptional experiences from the first conversation through to long-term customer satisfaction, we would love to hear from you.
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📌 Showroom Sales Consultant (Melbourne)
🏢 Summertime Pools
📍 Melbourne