Service Desk Lead: Frontline It Support & Sla Champion (Melbourne)

Service Desk Lead: Frontline It Support & Sla Champion (Melbourne)

05 Aug
|
Buildit - Wipro Digital Global Engineering Studios
|
Melbourne

05 Aug

Buildit - Wipro Digital Global Engineering Studios

Melbourne

Buildit - Wipro Digital Global Engineering Studios in Melbourne is seeking a Service Desk Analyst to provide first-line IT support and maintain high service standards. You will handle incidents, log tickets, and communicate updates to users to ensure timely resolution.
Responsibilities include triaging hardware and software issues, using service management tools, and contributing to knowledge base articles. A customer-focused approach and the ability to work under SLA are essential.
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📌 Service Desk Lead: Frontline It Support & Sla Champion (Melbourne)
🏢 Buildit - Wipro Digital Global Engineering Studios
📍 Melbourne

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