Crown Currency Exchange has spent 20 years turning foreigncurrency into unforgettable travel moments - 195 countries, 65+ stores,Australia's largest range always on hand.
Behind every one of those transactions sits a store thatmust get the detail right: the transaction, the safe, the count, AML/CTFobligations and a first-class customer experience. We are looking for someoneto walk into our stores and support our staff deliver exceptional service,compliantly.
About the role
You will own operational assurance across 23 stores inVictoria, Western Australia, South Australia, and Tasmania. Each month youvisit your stores, run a Quality Assurance Review, complete a full cash count,and test how the store is tracking against Crown policy and our regulatoryobligations. Upon completion of each review, you will sit down with the StoreManager, explain what you found, agree the fix, and follow it through.
What you'll love
Thisis a critical role and forms part of the leadership team
WatchStore Managers in your region grow
GetTravel Perks – Enjoy exclusive currency discounts for you and your family.
Workin a high performing supportive team
Abilityto work flexibly
What you will be doing
Assurance and risk
Run monthly QualityAssurance Reviews across your assigned stores
Complete monthly fullcash counts, investigate variances, and escape where required
Review OH&Spractices; and flag risks with recommended actions
Check security protocolson every visit: safe access, alarm procedures, CCTV
Escalate systemic,unresolved,



or high-risk breaches to the National Operations andCapability Leader
Compliance
Monitor store compliancewith AML/CTF, TTR, Privacy and AUSTRAC requirements
Identify operationalrisks and policy gaps, and recommend the fix
Roll out recent and updatedpolicies and procedures across your region
Keep accuratedocumentation for QARs, cash counts, OH&S; and other assuranceprocesses
Coaching and capability
Deliver clear feedbackto Store Managers after every review and confirm corrective actions land
Coach new store leadersthrough Crown's operational and risk expectations during onboarding
Champion the Crown SalesProcess so store execution meets both commercial and complianceobligations
Reporting and insight
Submit detailed reportsafter each in-store review
Track trends, repeatissues and opportunities for systemic improvement
Work confidently acrossCrown's systems
National projects
Lead pilot activitiesand test new processes for Crown's National Retail Plan
Partner with NationalOperations to improve systems, policy and process
What you will bring
Experience in retailoperations, audit, risk or compliance, ideally across a multi-site network
Working knowledge ofAML/CTF and AUSTRAC obligations
The ability to deliverhonest feedback
Strong written reporting: clear, accurate, on time
A current driver licence and willingness to travel across four states
Able to travel interstate stores quarterly
#J-*****-Ljbffr

📌 Operational Assurance Specialist (Melbourne)
🏢 Crown Currency Exchange
📍 Melbourne