Work with a collaborative business culture
Customer Operations Manager
Bendigo | $80,******,000 + Super
Here's your chance to take the reins of a critical operations function within one of regional Victoria's true FMCG success stories, a proudly Australian, family-founded business that's grown from humble beginnings into a major force in food manufacturing, now supplying fresh product to the country's biggest retail names.
This is more than a customer service role. You'll be the operational heartbeat connecting sales, warehouse and logistics, the person major retail partners rely on to keep product moving flawlessly from order to delivery. If you thrive on solving problems before they become issues and love leading a team that genuinely makes a difference, this is your seat at the table.
The Role
Reporting into senior leadership, you'll take ownership of the end-to-end customer order and fulfilment function, leading a high-performing Customer Operations team and acting as the trusted link between the business and its key retail partners.
Owning the full order lifecycle — from placement through to on-time, in-full delivery
Driving DIFOT/OTIF performance and service excellence across major accounts
Leading, coaching and developing a high-performing operations team
Acting as the go-to escalation point for delivery issues, shortages and claims
Partnering closely with Sales,



Warehouse and Logistics to keep everything running like clockwork
Championing continuous improvement across systems, processes and ways of working
Keeping communication sharp, proactive and clear - with customers and internal stakeholders alike
Ensuring rock-solid compliance with logistics, safety and OH&S; standards
About You
Solid experience in FMCG or high-volume manufacturing
A track record leading customer service or operations teams
Confidence working with major retail accounts (think Coles, Woolworths, Aldi)
Strong stakeholder management and communication skills
A genuine passion for improving processes and driving efficiency
Sharp organisational skills and the ability to juggle competing priorities
A solid grasp of logistics and compliance fundamentals
What's on Offer
$80,******,000 + Super
The chance to join a well-established, growing and genuinely well-regarded business
A collaborative, fast-paced setting with real cross-functional exposure
A role where your fingerprints will be all over process improvements, team performance and customer outcomes - this isn't a role where you'll be a small cog in a big machine
If you're ready to bring your leadership and operational know-how to a business that's proud of its people, its product and its place in the community, we'd love to hear from you.
#J-*****-Ljbffr

📌 Customer Operations Manager (Bendigo)
🏢 Miller Leith
📍 Bendigo