Care I Wish
is seeking a driven and client-focused
Service Delivery Manager
to join our growing team on a full-time basis in Scoresby Victoria. This role is all about commitment to client led and client centred care, we work closely with participants and families to ensure we find the right support model that works for them. within the NDIS space.
This role will suit somebody with a passion for Service delivery in the disability sector, and making a genuine difference in the lives of NDIS participants!
What you'll do:
Responsible for Supporting a small team of Support Team Leaders to provide care and attendant services to complex care participants living in our SIL Homes.
Responsible for end-to-end case management relating to each participant living within the SIL portfolio.
Conduct regular SIL Home visits and audits to ensure safe systems of work in all SIL houses.
Be available for external Stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction.
Coordinate all the appropriate documentation annually (or as required) to ensure compliant services across the SIL client portfolio (Service Agreements, Risk assessments, In-home safety checks, Care plans etc)
Identifying areas of improvement and imbed change initiatives.
Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
Utilise the appropriate government portals and pathways to report on restrictive practises, chemical restraints and behaviours or incidents within the expected timeframe
What you need:
You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.
You have demonstrated experience in aged care/disability/community care.
Comprehensive knowledge and understanding of NDIS, disability sector, current reforms,



relevant legislation, funding and policy protocols, standards, and processes.
Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.
It is also mandatory for the successful candidate to hold a NDIS workers screening check, have the legal right to work in Australia, and possess the required qualifications (and transcripts, where applicable). Furthermore, you must have current COVID-19 vaccinations and the flexibility to work from a home office when necessary.
We offer a professional work environment in an organisation that genuinely cares, values dedication and performance. You will have the opportunity for career development and learning, along with good work-life balance.
This role is a hybrid role, that consist of:
2 x day at head office
1 x day Work from home
We look forward to hearing from you!
Job Type: Full time
Pay: From $85,****** to $***** per year
Work from home
Experience:
Working with people with developmental disabilities: 2 years (Required)
Proven track record of Service Delivery in the NDIS sector: 2 years (Required)
About us:
Care I Wish is a registered NDIS provider renowned for delivering exemplary, individualised support services. We put participants at the heart of everything we do, engaging them in developing goal-oriented strategies and ensuring the highest standards of service delivery. Our dedicated team is committed to fostering the holistic development of every participant we support, and we're growing fast. You'll be joining a passionate, purpose-driven team where your contribution genuinely matters.
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📌 Service Delivery Manager (Melbourne)
🏢 Care I Wish
📍 Melbourne