Customer Service Officers– Various Shifts | Brand New Epping Facility | Full-Time Opportunities
Step into a secure, long-term role with one of Australia's leading logistics providers to the flooring industry.
For over 60 years, GMK Logistics has delivered reliable, nationwide transport and 3PL services, specialising in the flooring sector. With a reputation built on trust, speed, and care, we've grown to become a market leader—and we're only just getting started.
As part of our recent growth, we're now operating from a brand-new, state-of-the-art facility in Epping, Melbourne. We're looking for Customer Service Officer's to join our team of dedicated professionals.
What's on Offer
We are on the lookout for a dynamic and energetic Customer Service Officer to join our expanding team. This role offers a unique chance to gain valuable experience in the transport and logistics industry while contributing to our high-performance standards.
Role Responsibilities
Assist clients with daily service functions, ensuring high levels of satisfaction.
Training will be provided across all customer service activities and the ability to be diverse within this role.
Create, review, and edit consignment notes with precision and accuracy.
Handle customer issues and concerns proactively, providing timely and effective resolutions.
Prioritize and manage workload to ensure all receipts and orders meet DIFOT (Delivery in Full, On Time) agreements.




Ensuring all additional charges are captured and recorded daily.
This is a critical role that requires great attention to detail and efficient time management skills.
What You'll Bring
Flexibility:
Ability to adapt to varying working hours and work overtime as needed.
Time Management:
Excellent skills in managing conflicting priorities and planning workload efficiently.
Attention to Detail:
A keen eye for detail to ensure accuracy in all tasks.
Initiative:
Proactive approach to problem-solving and taking ownership of responsibilities.
Team Player:
Collaborative attitude and the ability to work well with others.
Communication Skills:
Strong verbal and written communication skills.
Experience:
Previous experience in a high-pressure customer focused environment. Willing to progress across all departments within the business. Team leader exposure/training an advantage
Why Join Us?
Be part of a respected company with a strong industry presence.
Work in a modern, state-of-the-art facility.
Gain valuable experience and training in the logistics sector.
Enjoy a supportive team environment with opportunities for growth.
If you're seeking a long-term role in a up-to-date facility with a respected national logistics provider, we'd love to hear from you.
PLEASE NOTE-Australian residents need only apply.
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📌 Customer Service Officer (Melbourne)
🏢 GMK Logistics
📍 Melbourne