$28 – $33 per hour
ABOUT THIS ROLE
We are a specialist gastroenterology clinic based in Ashwood, and we're growing. We're not looking for someone who has worked in medical before — we're looking for someone who has thrived in a fast-paced, high-accountability environment where accuracy, professionalism, and composure under pressure were non-negotiable.
If you've excelled in hospitality management, legal admin, finance, customer-facing retail, or any role where systems, people, and competing priorities had to be managed simultaneously — we want to hear from you. Our best performers have come from outside healthcare. What they had in common was precision, attention to detail, adaptability, and the maturity to follow protocol without shortcuts.
WHAT YOU'LL DO
Book and manage patient consultations and theatre bookings over the phone
Maintain and update the patient database with a high degree of accuracy
Handle all incoming phone, email, and fax enquiries promptly and professionally
Process patient invoices, receipts, and billing — including Medicare and private health
Liaise with doctors, hospitals, and specialist referrers
Manage scanning, document processing, and correspondence
Generate and send reports as required
Uphold strict patient confidentiality at all times
YOU'RE RIGHT FOR THIS ROLE IF YOU
Have worked in a genuinely fast-paced environment where you handled competing priorities across multiple systems — and did it well
Are highly comfortable with computers: navigating multiple programs, managing inboxes, and keeping records accurate is second nature
Communicate with confidence and warmth on the phone — with patients, doctors,



and hospital staff — in a calm, transparent, professional manner
Follow instructions, protocols, and checklists carefully — and flag issues rather than guess or skip steps
Understand that in a medical setting, errors have real consequences, and that motivates your care and focus
Take ownership of your work, show up reliably, and don't need to be micromanaged
THIS ROLE IS NOT RIGHT FOR YOU IF
You find computers frustrating or need significant support with basic technology
Phone-based communication feels unnatural or stressful to you
You prefer a slow, predictable pace where tasks arrive one at a time
Attention to detail is something you're still working on
You've never worked in a role where following strict process was essential
SKILLS & EXPERIENCE
Experience in a fast-paced, people-facing or systems-heavy role (healthcare experience not required)
Proficiency in Microsoft Office — particularly Outlook, Word, and Excel
Comfortable learning practice management software (full training provided)
Ability to manage a busy phone line, patient database, and inbox simultaneously
High level of accuracy and attention to detail in all data entry and documentation
Experience with Medicare or private health billing is a bonus — not a requirement
WORKING WITH US
Our team is small, close-knit, and genuinely proud of the care we deliver to our patients. You'll be joining a practice that invests in its people — with structured onboarding, ongoing training on our systems, and a team that supports one another. Hours are Monday to Friday, 8:30am–4:30pm, subject to variation on consulting days.
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📌 Medical Receptionist/Administration (Victoria)
🏢 Precision Gastroenterology
📍 Victoria