Turosi Pty Ltd is a privately owned Company with facilities in Victoria, QLD, providing a full range of raw and cooked food solutions across a range of proteins to the retail and food service sectors.
With a business that is vertically integrated, from breeding to processing to manufacturing, Turosi has over **** passionate employees in a business that is going through a significant growth phase.
Join our IT team as an IT Support Officer (Lvl 1) based in Thomastown. In this hands‐on role, you'll provide Level 1 and 2 technical support across multiple sites, delivering excellent service while building your skills across modern technologies, cloud platforms and business systems. Ideal for someone early in their IT career, this role offers genuine opportunities to develop into Systems Administration and Infrastructure.
Key Responsibilities
Provide Level 1 and Level 2 technical support via phone, email and IT Service Desk platforms
Troubleshoot hardware, software, desktop and mobile device issues
Support Microsoft 365, Active Directory/Entra ID and business applications
Configure and deploy desktops, laptops and mobile devices
Manage and resolve incidents and service requests within SLA timeframes
Assist with Business Central and SAP support
Support system upgrades, patching and technology rollouts
Create user guides,



documentation and training materials
Deliver remote and onsite support to offices, operations and farming locations across Victoria
Work with external vendors and third‐party technology providers
About You
Approximately 1+ years' experience in a Service Desk or Desktop Support role
Knowledge of Microsoft 365 and Windows environments
Exposure to Active Directory and/or Entra ID administration
Experience using IT Service Management (ITSM) tools
Strong troubleshooting and problem‐solving skills
Excellent communication skills and a customer‐first mindset
The ability to prioritise tasks and manage competing demands
A willingness to learn new technologies and develop your technical capability
A current Victorian Driver's Licence
ITIL Foundation certification (Desirable Experience)
Experience with Halo, ManageEngine, NinjaOne, TeamViewer or similar platforms (Desirable Experience)
Exposure to ERP systems such as Business Central or SAP (Desirable Experience)
Why Join Us?
Join a supportive and team-oriented team where you'll gain exposure to a wide range of technologies, grow your IT career and skills, and be part of a values‐driven culture focused on integrity, teamwork and continuous improvement.
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📌 It Support Officer (Melbourne)
🏢 Turosi
📍 Melbourne