1d ago , from Illawarra Mercury Job Board
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Start a Career Where You Can Make a Genuine Difference
Are you looking for a meaningful career where your work positively impacts people's lives every day?
At Gallagher Bassett, we're seeking motivated, customer-focused professionals to join our Sydney Workers Compensation team as a New to Scheme Case Manager. No prior workers compensation experience is required. If you have experience in customer service, insurance, healthcare, rehabilitation, claims, administration, employment services, or another people-focused profession, we'll provide the training, support, and career pathways to help you succeed.
This is an exciting chance to build a long-term career within a global organisation while helping injured workers navigate their recovery and return-to-work journey.
As a Current to Scheme Case Manager, you'll manage a portfolio of workers compensation claims and support injured workers, employers, healthcare providers and other stakeholders throughout the claims process.
Your responsibilities will include:
Managing workers compensation claims in line with legislative and compliance requirements
Supporting injured workers through their recovery and return-to-work journey
Building strong relationships with employers, workers and treatment providers
Gathering information, reviewing documentation and making informed decisions
Identifying barriers to recovery and coordinating appropriate support services




Maintaining accurate claim records and documentation
Delivering outstanding customer service while balancing quality and productivity outcomes
What We're Looking For
We're open to candidates from a variety of backgrounds who are passionate about helping people and delivering excellent customer experiences.
You may bring experience from:
Customer service or contact centre environments
Healthcare, nursing or allied health
Rehabilitation or return-to-work services
Claims or insurance
Employment services
Financial services
Case management or support coordination
Hospitality, retail or other customer-facing industries
Most importantly, you'll have:
Strong communication and relationship-building skills
The ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving and critical thinking skills
Resilience and a proactive approach to learning
Strong organisational and time management abilities
A genuine desire to help people achieve positive outcomes
What We Offer
At Gallagher Bassett, we invest heavily in the development of our people.
You'll receive:
Comprehensive training through our structured New to Scheme onboarding program
Ongoing coaching, mentoring and career developmen and clear pathways into senior case management, technical and leadership roles
Hybrid working arrangements
A supportive and collaborative team culture
Access to wellbeing initiatives and employee assistance programs
Discounts through our employee benefits program
Opportunities to work for a global leader in risk management and claims services
You must have the right to live and work in Australia to be eligible for employment at Gallagher Bassett.
Gallagher Bassett is an Equal Opportunity Employer. We value diversity, inclusion and belonging and are committed to creating a workplace where everyone can thrive.
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get,



depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:
Flexible and hybrid work arrangementsMental Health and Wellbeing Support for yourself and immediate family membersEmployee Recognition Awards and Service Milestone RecognitionsAccess to Reward Gateway - discount offers at over 350 retailers!And more...
We value inclusion and diversity
Inclusion and diversity (I&D;) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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📌 Entry Level Case Manager (Sydney)
🏢 Gallagher AJG
📍 Sydney