We are seeking a friendly and experienced Guest Service Agent to join our team at Mercure North Melbourne on a casual basis. In this varied role, you will be responsible for delivering exceptional customer service to our guests while assisting with the day-to‐day operations of the hotel.
What you'll be doing
Efficiently check guests in and out of the hotel
Respond to guest enquiries and address any concerns in a professional and timely manner
Assist with handling cash and processing payments
Manage the hotel's reservation system and room allocations
Provide concierge services and recommendations to guests
Collaborate with the wider hotel team to ensure a smooth guest experience
Maintain a high level of cleanliness and presentation in the hotel lobby and public areas
What we're looking for
Previous experience in a guest service or customer-facing role within the hotel industry
Excellent communication and interpersonal skills with a friendly and professional demeanor
Strong problem‐solving abilities and the capacity to work well under pressure
Demonstrated attention to detail and a commitment to delivering high‐quality service




Flexibility to work a range of shifts, including weekends, public holidays, and overnight
Proficient with hotel reservation systems and point‐of‐sale technology
Capacity to work well both within a team or individually
Understanding of Night Audit procedures preferred
What we offer
Competitive hourly rate
Opportunities for professional development and flexible working arrangements
Discounted hotel stays and dining offers
This is a casual role – chance for further shifts if successful.
Mercure North Melbourne is part of the Mercure hotel group, a leading international brand within the Accor hospitality portfolio. As a midscale hotel conveniently located in the fringes of Melbourne's CBD, we pride ourselves on delivering a memorable guest experience through our attentive service and modern facilities.
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📌 Guest Service Agent (Melbourne)
🏢 MERCURE
📍 Melbourne