Be the voice of a growing trades business
Every job we do starts with you. When a homeowner rings with a burst pipe or a property manager needs a drain inspected yesterday, you're the calm, capable person who picks up the phone, sorts the problem, and gets the right technician there quick. We're growing quickly, and we're looking for an Office Administrator who wants to grow with us - not just fill a seat.
About Flowsafe Group
Flowsafe Group is a Melbourne-based plumbing, electrical, and heating & cooling company servicing bayside and south-eastern suburbs. We've built our reputation on doing things properly: CCTV drain inspections with written reports, pipe relining backed by a 25-year warranty, and a lifetime labour warranty on our service work. Our team of technicians is out in the field every day - and the office is the engine room that keeps it all running.
About the role
You'll be the first point of contact for our customers and the organisational backbone of the business. Twelve months in, you'll know our customers, our technicians, and our systems inside out - and you'll have made yourself genuinely hard to replace. For the right person, this role is a launchpad: as we grow, so does the opportunity to step up into office management, operations, or customer experience leadership.
What you'll do
Own the phones
- answer inbound calls, qualify new enquiries, and turn callers into booked jobs with warmth and confidence




Run the schedule
- book and coordinate jobs across our technician team, keeping the day running smoothly and customers informed
Keep the books tidy
- handle basic bookkeeping tasks including invoicing, payments, and reconciliations
Deliver standout customer service
- follow up on quotes, resolve hiccups before they become problems, and make every customer feel looked after
Support the director
- help with day-to-day admin so the business keeps moving
What we're looking for
You'll need:
Genuinely great customer service skills - friendly, patient, and professional on the phone
Strong organisational skills and the ability to juggle a busy, fast-moving schedule
Basic bookkeeping knowledge (invoicing, payments, reconciliations)
Reliability, initiative, and a can-do attitude
Bonus points for:
Experience with job management software (we use ServiceM8) or Xero
Previous experience in trades, construction, or a service-based business
Don't tick every box? If you're a quick learner with the right attitude, we'd still love to hear from you - we'll teach you our systems.
Why join us
A genuine pathway to grow into a bigger role as the business scales
A supportive, down-to-earth team that values your contribution
Real variety - no two days are the same
The chance to make the role your own and build something with us
#J-*****-Ljbffr

📌 Office Administrator (Victoria)
🏢 Flowsafe Plumbing
📍 Victoria