Customer Service Officer (Casual) Recquatic
City Life | Sport/Recreation, Customer Service
$***** per hour (inclusive of casualloading)
Recquatic Operating hours
Monday to Friday:5.30am to 9pm
Saturday: 7.45am to 5pm
Sunday: 8.45am to 5pm
This position is classified as a PACS Band 3 position under theCity of Kwinana's structured renumeration system.
An opportunity exists for an enthusiastic and experiencedCustomer Service Officer to join the team at the Kwinana to the Customer Experience Team Leader, this role isresponsible for delivering exceptional customer service as theprimary point of contract for internal and external customers.
In this role, you will respond to enquiries across allcommunication channels and provide accurate, timely informationabout memberships, programs and services. You will also support theCentre's operations by contributing to sales processes, assistingcustomers with their needs, and performing a range ofadministrative tasks, including data entry and general clericalduties.
At Kwinana Recquatic our mission is to inspire a physically andmentally healthy Kwinana. We achieve this through our four pillarsof team culture, which are:
Community First
Courage to Act
Make it Fun
Trust and be Trusted
To be successful in this role you will need:
Experience in a similar role.
Demonstrated ability to problem solve and take a lead rolein day-to-day Centre operations.
Attention to detail and ability to collect dataaccurately.
Ability to provide the highest quality of customer servicewith effective questioning and probing techniques.
Well-developed organisational skills and initiative toprioritise workload and deliver timely services.




Ability to identify and implement process improvements fora better customer experience.
Demonstrated knowledge of member engagement strategies andsales techniques.
Certificate in Customer Service or Business Administrationdesirable.
Provide First Aid Certificate and Police Clearance.
For more information relating to the position (not applicationpacks) please call Siobhan Sirrell, Fitness and Customer ExperienceCoordinator, on *********.
Applications assessed as suitable but not offered immediate workwill be placed in an appointment pool.
The City of Kwinana reserves the right to commencerecruitment prior to the closing date, and will not acceptor consider late applications.
Please note that rosters will be scheduled inaccordance with Recquatic's current operating hours.
The City of Kwinana promotes and values diversity tocreate a unique work force. Applicants from diverse backgrounds,such as Aboriginal people, people living with disability or peoplefrom differentcultural backgrounds are encouraged toapply.The City also strives to be a
customercentric organisation, with the customer at the centre of everythingwe do. As such, all employees play an important role in helping usto achieve this by ensuring they provide best-practice customerservice. The City has the goal of zero harm for its employees, thisincludes providing a smoke-free workplace and minimising exposureto the elements. Conditions of employment are in accordance withthe City's current Enterprise Agreement. For further information,please contact our Recruitment team on ********* or ********.
Please note:
As part of the City's recruitmentprocess, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screentest.
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📌 Customer Service Officer (Casual) Recquatic (Bathurst)
🏢 Kwinana
📍 Bathurst