OAPL is a successful privately owned Australian subsidiary of the OPED Group of Companies. We are a leading Australian provider of Prosthetic and Orthotic clinical services and products.
We are seeking an experienced, efficient Receptionist/ Administrator with a passion for Customer Service and excellent organisational skills to join our energetic & friendly team, based at OAPL Footscray.
As the Receptionist/Administrator your role is critical in supporting the day to day running of the busy practice and ensuring a commitment to the delivery of professional, caring and friendly services to patients, referrers and customers.
Coordinate daily administrative functions / Reception duties including but not limited to; greeting patients, diary/calendar management for the clinic, processing payments & receipts, phone system management and providing support.
Portray professionalism and integrity along with demonstrating behaviour and attitude that is in line with the company's core values.
Communication, follow up and invoicing with/of local funders for our local and external clinics.
Manage patient complaints ensuring appropriate protocols and guidelines are followed.
Manage the cleanliness and restocking of all patient and staff amenities,



including but not limited to common areas, waiting rooms, treatment room & staff facilities.
Update and maintain confidential information databases to a high standard, in line with company policies and audit requirements. (We use '
Cliniko
' patient management system)
Conduct ad-hoc projects and administrative duties.
Required Skills
Previous experience working within a health environment/clinic will be advantageous.
Ability to effectively and professionally communicate with patients and staff members in a clear and concise manner – both verbally and written.
Ability to work under pressure -no two days are ever the same at our clinics!
Strong organisational skills with proven ability to plan, manage & prioritise a busy workload.
REQUIREMENTS:
You will be required to apply for an NDIS Workers Screening Check (The Clinical Admin Manager will assist with this application)
What we can provide
Dynamic, enjoyable, supportive culture, based on our values
Corporate Travel Program
Employee Assistance Program (EAP)
Free on-site carparking
Newly renovated facility with excellent amenities
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📌 Medical Receptionist/ Administrator (Melbourne)
🏢 Orthopaedic Appliances
📍 Melbourne