Head of Managed Services Business Operations
Strong analytical and problem-solving skills; highly comfortable with data, KPIs, OKRs and performance metrics.
Excellent stakeholder management and influencing skills at senior levels, with strong communication and collaboration across delivery, sales, commercial and support functions.
Deep understanding of Ericsson business processes and service delivery business processes, and ability to translate enterprise frameworks into transparent operating plans and governance structures.
Proven competence in resource, capacity and competence management and in governance of operational performance and financial structures for Service Delivery.
Solid financial acumen (P&L;, budgeting, forecasting, cost management) and experience driving operational excellence and business performance in complex operations.
Experience leading transformation, automation, digitalization and standardization initiatives, with a data-driven and customer-centric mindset.
Robust employee performance-management capability and leadership behaviours aligned with the Ericsson Leadership Framework: creating clarity, developing people and delivering results.
To be successful in this role, you must have
Bachelor's or Master's degree in Business, Finance, Engineering or a related field.
At least 10 years of experience in Managed Services, business operations, strategy, consulting or program management, including several years in senior leadership roles in telecommunications operations or service delivery.
Proven track record of leading cross-functional initiatives in complex, matrixed, multinational teams, improving operational performance and financial and operational metrics.
Demonstrated experience leading transformational change in business environments with complex operating models




All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Telecommunications & Internet Service Providers 1,*****,000 employees
We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.
Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world rely every day on networks that we manage. With more than 37,000 granted patents, we have one of the industry's strongest intellectual property rights portfolios.
Our leadership in technology and services has been a driving force behind the expansion and improvement of connectivity worldwide. We believe that through mobility, our society can be transformed for the better.
Source: this is an extract from the company's own website
We are a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.
Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world rely every day on networks that we manage. With more than 37,000 granted patents, we have one of the industry's strongest intellectual property rights portfolios.
Our leadership in technology and services has been a driving force behind the expansion and improvement of connectivity worldwide. We believe that through mobility, our society can be transformed for the better.
Source: this is an extract from the company's own website
Researching careers? Find all the information and tips you need on career advice.
#J-*****-Ljbffr

📌 Head Of Managed Services Business Operations (Sydney)
🏢 @
📍 Sydney