Meriton Suites invites you to explore a rewarding career path as Guest Service Ambassador at one of our brilliant Sydney locations.
About the Role
As a Guest Service Ambassador, you will be a naturally welcoming individual with the ability to delivery warm and authentic service in every interaction. You will play a vital role in crafting memorable experiences for our guests while representing Meriton Suites' core values. You will participate in the daily operations of our Porter Desk and Front Desk if required, which includes handling general enquiries or concerns and assisting with guest luggage for arrivals and departures.
Your key responsibilities:
Be the face of Meriton Suites and warmly welcome all guests
Champion Meriton Suites products and services, along with local attractions and events - be the go-to person to provide recommendations and assist with general enquiries
Ensure the smooth delivery of authentic service while handling any concerns
Build and strengthen relationships with current guests and Meriton Suites' brand advocates to secure returning stays
Effectively communicate and liaise with all departments to ensure the comfort, security and safety of our guests, as well as their enjoyment during their stay
Monitor public areas to ensure Meriton Suites standards are maintained




Organise luggage storage and delivery
Assist with Front Desk check-ins, check-outs and telephone duties when necessary
To be successful in this role you will have
Previous experience in customer service
Similar experience in a 4-star or 5-star hotel is advantageous
A warm, people-orientated demeanour
Knowledge of the local area including transport and attractions
Impeccable grooming and presentation
A passion in creating a memorable first and last impression
Ability to work in a team environment and under pressure
Full availability to work a 7-day rotating roster
Why Meriton Suites?
Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
Level 2 HIGA hourly rates + penalties and loadings + super + excellent team benefits
Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
'Merit Academy' our online training platform to further develop your skills and knowledge
Paid Parental leave
Access to Employee Assistance Program (EAP) to provide professional and personal advice
Friends and Family discounts
Team activities and social events
Induction program for all new starters
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📌 Guest Service Ambassador - Sydney
🏢 Meriton Suites
📍 Sydney