Be part of something bigger. Be part of ISS.
We're looking for a detail-oriented and proactive Business Support Analyst to manage and optimise our ISS Tableau data infrastructure. This is a hands‐on role where you'll be the go‐to expert for user management, data integrity, and dashboard creation—helping our teams and Client stakeholders make informed, data‐driven decisions.
What You'll Do
Create custom dashboards and reports for senior management and monthly reporting using Tableau Desktop
Set up current users, monitor existing users' activity, and troubleshoot system issues
Act as the primary point of contact for ISS and Client users, providing expert‐level Tableau consulting and support
Ensure data accuracy and integrity through regular quality checks of data sources, visualisations, and dashboards
Train end‐users on new reports and dashboards, offering technical support as needed
Present and explain data insights to ISS management and Client stakeholders to support strategic decision‐making
Define, implement, and enforce security policies, manage access control, and set up monitoring systems for secure and efficient operations
Certificate in Business Administration or equivalent
Minimum 2 years' experience in a similar business analyst role
Strong interpersonal skills and proven ability to liaise with internal and external stakeholders
Excellent problem‐solving ability and attention to detail




Ability to work effectively with people from diverse cultural, linguistic, and religious backgrounds
Results-focused with the ability to identify and prioritise problems, generate solutions, and collaborate for successful outcomes
Demonstrated ability to work autonomously with high motivation, initiative, and commitment, while managing multiple priorities
Compliance requirement
- Australian Citizen & ability to gain a Defence Baseline Clearance
Preferred
Degree-level qualifications in Accounting or similar
Advanced Microsoft Excel skills (Pivot tables, formulas, macros)
Experience with corporate accounting systems
Impact:
Play a key role in managing critical data infrastructure for a high‐profile client
Growth:
Access to professional development and career advancement opportunities
Culture:
Join a collaborative, inclusive, and forward‐thinking team
Rewards:
Competitive salary and comprehensive benefits package
Our Commitment
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted
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📌 Business Analyst (Melbourne)
🏢 ISS Global
📍 Melbourne