Customer Service & Administration Coordinator
Brisbane Shade Sails is a leading provider of custom shade solutions across South East Queensland. With over 20 years of industry experience, we pride ourselves on delivering exceptional products and outstanding customer service.
We're looking for a motivated and organised
Customer Service & Administration Coordinator
to join our friendly team. This is a varied role where you'll be the first point of contact for our customers while coordinating jobs and supporting the day-to-day operations of our busy office.
About the Role
As our Customer Service & Administration Coordinator, you'll play a key role in ensuring our customers receive prompt, skilled service while keeping our office running efficiently. This is a permanent part-time position, working onsite for 20 hours per week across Monday to Thursday.
Key Responsibilities
Provide exceptional customer service via phone, email and in person.
Respond to customer enquiries in a professional and timely manner.
Coordinate and schedule quotes, installations and service work using our job management system.
Liaise with customers, suppliers and our installation teams to ensure jobs run smoothly.
Prepare quotations, invoices, correspondence and other documentation.
Maintain accurate customer records and perform data entry.
Contribute to the smooth day-to-day operation of the office.
About You
We're looking for someone who is:
Friendly, professional and customer-focused.
Highly organised with excellent time management skills.
Confident communicating with customers over the phone and via email.
Able to manage multiple priorities in a busy environment.
Accurate with excellent attention to detail.
Proficient in Microsoft Office, including Word, Excel and Outlook.
Comfortable learning new software and job management systems.
A positive team player who can also work independently.
Previous experience in customer service, administration, scheduling or office coordination is highly regarded. Experience in the construction or trades industry is an advantage but not essential, as full training will be provided.
Why Join Brisbane Shade Sails?
Competitive salary based on experience.
Stable, full-time position.
Supportive and friendly team environment.
On-the-job training and ongoing development.
Opportunity to grow within an established and respected local business.
A varied role where no two days are the same.
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