At C&K;, our purpose is to make a positive impact on children's lives. It's what we've been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we've built a trusted reputation as Queensland's leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.
Family Engagement Specialist
Fixed-Term Full-Time opportunity
6 month pilot program possibility of extension
Flexible work options available
Join a team led by someone who champions your development, encourages ownership, and creates space for you to grow and flourish
We are seeking a customer-focused and highly organised
Family Engagement Specialist
to join our Childcare team. As the first point of contact for families, you will play a pivotal role in supporting children, families and centres throughout the enrolment journey, from initial enquiry through to a child's first day of attendance.
This role combines customer service, administration and enrolment management expertise to deliver an outstanding family experience while supporting service utilisation targets across our childcare network. You'll work closely with centre teams, families and key stakeholders to ensure enrolment processes are seamless, compliant and family-centred.
You'll help us shape the future of children in our care by:
Responding to enrolment enquiries in a timely and professional manner
Supporting families through the enrolment process from enquiry to commencement
Support centres with transition planning
Prepare new year roles to support workforce planning
Conducting audits of enrolled family files and master rolls




Monitoring and managing waitlists to maximise occupancy and utilisation outcomes
Following up new enquiry leads within required timeframes and nurturing prospective families throughout their enrolment journey
Providing utilisation and enrolment reporting to support business performance
Working closely with Nominated Supervisors to coordinate transitions and new enrolments
Supporting enrolment promotion activities and community engagement events
Ensuring compliance with immunisation requirements, court orders and relevant funding updates
Find Your Better Way and Enjoy the Benefits
Every C&K; career helps children belong and grow. We'll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.
Find a healthy work-life balance with family-friendly priority access to C&K; childcare centres and discounts of up to 35% of the gap fee
Be well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individuals
Funded Blue Card and National Police Check
Professional development opportunities to support your ongoing growth
Support the growth of our teams and earn a $1,000 referral bonus reward
Work with a purpose-driven not-for-profit organisation that reinvests in children, families and communities across Queensland




Plus so much more
What you'll bring
If you're committed to creating exceptional experiences for children and families, we'll set you up for success.
We strongly uphold our child safety policies and procedures. To thrive and succeed in this role, you will have:
Experience in a fast-paced administration, customer service or sales setting
Exceptional interpersonal and communication skills with a genuine passion for helping families
Strong organisational and time management skills, with the ability to manage competing priorities
High attention to detail and a commitment to accuracy
Proficiency in Microsoft Office 365
Knowledge of Kidsoft, Storypark and Child Care Now
Experience or training in administration or sales (highly regarded)
Knowledge of the Early Childhood Education and Care sector, including Child Care Subsidy (CCS) and related funding schemes (highly regarded)
Valid Blue Card or Exemption Card, or the ability to obtain one
You will bring a passion for achieving long-lasting, high-quality outcomes for children, their families and the community alongside a team-player mindset. When you join C&K;, you join a village of good-hearted, talented people, so you can lean on them as they lean on you.
Join us and find a better way with C&K; – for children, for you, for always.
C&K; is a child-safe organisation and all C&K; employees are required to undergo a police check and not be a "Restricted Person" or Suspended Educator under the Queensland Blue Card System.
We welcome applicants who identify as Aboriginal and Torres Strait Islander, have a culturally and/or linguistically diverse background and/or those with additional needs.
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📌 Family Engagement Specialist (Brisbane)
🏢 C&K Association
📍 Brisbane