Shift Lead | Cambridge at Blank Street
About the role At Blank Street, we are dedicated to transforming everyday coffee moments into extraordinary experiences for our customers. Our goal is to create a welcoming environment where quality, community, and service come together seamlessly. As part of our team, you will play a vital role in ensuring that our new location in Cambridge operates smoothly, delivering exceptional service and maintaining high standards. This position offers an exciting opportunity for someone passionate about hospitality and leadership to make a meaningful impact in a vibrant, fast‐paced setting. You will be responsible for guiding your team, supporting daily operations, and helping to establish our brand presence within the local community.
Key facts
Location: Cambridge, UK
Engagement: Full-time, 35 hours per week
Team: Not specified in the source
Salary: Not specified in the source
What you'll do
Prepare and serve high-quality coffee beverages, ensuring consistency and excellence in every cup.
Assist the General Manager and Training Team in onboarding new staff members, providing training on recipes, customer service standards, and operational procedures.
Lead by example during your shift, demonstrating professionalism, enthusiasm, and a customer-first attitude.
Manage opening and closing procedures, including setting up the café at the start of the day and closing down safely at the end of each shift.
Maintain cleanliness and safety standards throughout the café, adhering to health and safety regulations.
Address customer concerns promptly and professionally, resolving minor issues to ensure a positive experience.
Collaborate with team members to increase foot traffic, implement local marketing initiatives, and promote the brand within the community.
Support inventory management by monitoring stock levels, placing orders when necessary, and minimizing waste.




Assist in achieving sales targets by encouraging upselling and promoting recent products or promotions.
Foster a positive team environment by motivating staff, providing feedback, and encouraging professional development.
Ensure operational standards are met consistently, including health and safety, cleanliness, and product quality.
Work closely with the management team to implement company policies and procedures effectively.
Contribute to a welcoming atmosphere that encourages customer loyalty and community engagement.
Participate in team meetings and training sessions to stay updated on company initiatives and product offerings.
Support the overall success of the café by being adaptable, proactive, and solution-oriented in daily tasks.
Requirements
Previous experience in customer service, hospitality, or retail environments, ideally in a café or food service setting.
Flexibility to work early mornings, evenings, weekends, and holidays as required by the café's operational hours.
Full-time availability of 35 hours per week, with at least two peak days (Friday, Saturday, or Sunday).
Ability to work between 6:30 am and 9:00 pm, including early morning shifts and late evenings.
Strong communication skills and the ability to lead and motivate a team.
Demonstrated leadership qualities with experience in supervising or managing staff.
A positive attitude and a customer-focused mindset.
Willingness to work in a fast‐paced environment and handle multiple tasks efficiently.




Authorization to work legally in the UK is required.
Ability to maintain composure and professionalism during busy periods.
Basic understanding of health and safety standards relevant to food service.
Reliability, punctuality, and a strong work ethic.
Nice to have
Passion for coffee and familiarity with café culture.
Experience in training or mentoring team members, especially in a customer service setting.
Knowledge of local community dynamics and customer preferences in Cambridge.
Enthusiasm for building long‐term customer relationships and fostering brand loyalty.
Ability to adapt quickly to changing priorities and operational needs.
Previous experience working in a startup or new store environment, helping to shape the team culture.
Knowledge of local marketing strategies or community engagement initiatives.
Skills & tools
Coffee preparation skills, including knowledge of brewing methods and beverage standards.
Leadership and team management skills, with the ability to motivate and develop staff.
Organizational skills for shift planning, stock management, and operational tasks.
Customer service excellence, including problem-solving and conflict resolution.
Ability to work efficiently under pressure and multitask effectively.
Familiarity with health and safety regulations relevant to food and beverage operations.
Practical notes
Applicants must be authorized to work in the UK; visa sponsorship is not specified.
This role is based on-site at our Cambridge location; on-site presence is required.
The position involves working during operational hours, which may include early mornings and late evenings.
Benefits include competitive pay and opportunities for professional development and growth within the company.
The role may involve some travel for training or team events, as needed.
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📌 Shift Lead | Cambridge (Western Australia)
🏢 Blank Street
📍 Western Australia