Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals.
Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services.
Present products and services to clients in an informative, educational, and consultative manner.
Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt.
Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue.
Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion.
Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.
Collaborate within your team, across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.
Perform accurate updates to CRM for timely availability of information.
Monitor/report/review utilisation, payers, and revenue.
Give appropriate attention to escalations.
Conduct regular reviews with customer success team to ensure product and service satisfaction.
Provide continuous training and resource material management to all relevant client departments.
Requirements
5+ years of experience in account management or client success.
Ideally strong experience in International Higher Education, Education Management or and Payments.
Ability to engage remote stakeholders & work well with a remote team.




Willingness to travel ******%).
First class written and verbal communication skills.
Exceptional presentation skills, including the ability to address and support all levels, including senior executives.
Strong attention to detail, time management and organisational skills.
Excellent interpersonal, analytical and planning skills in a multicultural setting.
Problem Solving and project management skills.
The ability to work alone as well as part of a team in a fast-moving environment.
Takes initiative, willing to engage internally and externally.
Bachelor Degree in Business, Communications, or Marketing, Management or equivalent.
Core Competencies
Demonstrates expertise in Account Management and Client Success, with a strong focus on building relationships, strategic planning, and delivering value-added services. Proficient in managing commercial activities, collaborating across teams, and providing training and support in a multicultural environment.
Highest-signal resume keywords
Account Management
Client Success
International Higher Education
Payments
Project Management
ATS Optimization Keywords
Hard Skills
Strategic Account Planning
CRM Management
Contract Negotiation
Revenue Monitoring
Training Development
Soft Skills
Communication Skills
Presentation Skills
Attention to Detail
Problem Solving
Time Management
Certifications & Qualifications
Bachelor Degree in Business
Bachelor Degree in Communications
Bachelor Degree in Marketing
Bachelor Degree in Management
Industry Keywords
Education Management
Stakeholder Engagement
Multicultural Environment
Remote Team Collaboration
Value-Added Services
#J-*****-Ljbffr

📌 Client Relationship Manager – Education (Albury)
🏢 Jobtailor
📍 Albury