Customer Care & Warranty Coordinator| Multi Unit Development
Pembrook have delivered over 1,500 premium homes in Melbourne's inner-city suburbs. Specialising in the north and west corridors of Melbourne, we identify premium locations and develop them into exceptional lifestyle opportunities. Our work is driven by an unwavering commitment to quality and superb craftsmanship.
About Us
We're seeking an experienced Customer Service & Warranty Coordinator with a background in volume home building and strong people management skills.
Reporting to the Maintenance and Quality Assurance Manager, you will be supported by our internal maintenance tradesman and external trades, responsible for the management of Warranty claim requests from our clients.
The days and hours of work are Monday to Friday, from 8.45am -5.00pm
Duties & Responsibilities
Processing, organising and scheduling warranty claims
Email management – responding to all requests in a timely manner
Booking appointments and scheduling our internal Maintenance tradesmen and external trades for the upcoming week to ensure all warranty claims are completed in due time
Using our internal scheduling software (Buildertrend) to keep track of all warranty claims
Follow up with clients to confirm works are complete satisfactorily
Keeping clients up to date with the progress of their claim
Receiving inbound calls regarding maintenance requests and resolving issues in a timely and professional manner.
Fielding of customer enquiries and escalating to the Service and Warranty Manager where necessary




Provide a personalised and exceptional service to all clients, while following the Service and Warranty processes and procedures
Attend regular maintenance meetings to advise the Maintenance and Quality Assurance Managerthestatus of all Warranty jobs.
Act as a liaison between real-estate agents, insurance companies, clients and our internal team to ensure clear communication and resolution of issues.
Skills & Experience
The Successful Applicant will have the following
Exceptional customer service, with strong interpersonal/communication skills, both verbal and written
Strong organisational skills with the ability to prioritise and work to deadlines
Experience in planning and scheduling of works
Sound Knowledge of VBA guidelines and construction processes
A Good understanding of construction & trades processes
Strong attention to detail.
Experience from within the residential construction industry or a similar role.
Excellent verbal and written communication skills
Passionate about building and construction.
A positive and self-motivated attitude.
Proficient with Microsoft office- Word, Excel and Outlook
Works with honesty and Integrity
What we can offer you
A outstanding working culture in a supportive team environment
State of the Art Office located in Keilor Park
Supportiveleadership team that truly care about their people
Quarterly Offsite team events
A builder/developer that is growing and provides progression opportunities
An organization that provides job security.
The opportunity to learn how to invest in property.
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📌 Customer Care & Warranty Coordinator (Victoria)
🏢 Pembrook Homes
📍 Victoria