Coldbuster Floor Heating – Frenchs Forest NSW
Coldbuster Floor Heating is a vibrant, dynamic, family-owned and operated business operating throughout Australia.
Located in a comfortable office/warehouse in Frenchs Forest, we pride ourselves on our excellent reputation and running a team with dedication, friendliness and professionalism.
We are seeking 2 passionate and highly organised Client Success Managers to join our vibrant and hard-working team and help us further manage our existing business:
to work alongside an existing CSM to manage our Builder clients
to solely manage our Tradie clients, including electricians, plumbers, water proofers, small builders, etc.
We wantenthusiastic candidateslooking for a long-term career within a caring setting.
Reporting to the Managing Director and Operations Manager, these roles will be crucial to helping the business achieve its ambitious growth plans.
The successful applicants will be driven to achieve the best outcomes for both clients and the business and maintain our exceptional record of client retention, as well as collaborate with the team on sales and marketing developments.
Duties include, but are not limited to the following:
Primary – client relationship and growth functions, including:
manage and retain existing account relationships and build strong client engagement and rapport, strongly focussed on retention and uplift
further grow a business stream
provide ongoing support to and enhance relations with industry clients, including coordinate, schedule and undertake all activities to sell/promote our products
regular contact and meeting with clients in person and via video to foster and grow working relationships
conduct regular client reviews to ensure clients' needs and requirements are being fulfilled
support sales and marketing initiatives to identify and develop opportunities to drive growth, including effectively present and communicate opportunities within our existing client portfolio




ensure clients are sufficiently supplied with all sales tools and marketing items
maximize benefit from CRM and sales/marketing initiatives
attend trade shows as required from time-to-time, including on occasional weekends
attend networking events as required from time-to-time, including on occasional mornings/evenings.
Secondary - assist with:
sales and customer service via telephone, email and walk-in queries
other sales activities as may be required
maintaining and continuously improving all systems
specific tasks/projects for Management from time to time
relieving other staff positions when required
any other tasks requested or typical in a business of this type
being flexible to get all and any other jobs done as may be requested or otherwise.
Requirements:
driven by results, with the personal drive to forge growth and success for the business
enjoys building long term client relationships through regular account meetings and helping clients to get the most from our solutions and services
has a proven track record building growth and great relationships within trades client portfolios
ability to follow tasks through to the end and on time
strong verbal, written and presentation skills
demonstrated organisation and time management skills
strong work ethic and eye for detail
genuine willingness to help others
positive attitude and strong willingness to learn and keep to specific procedures
capability of working both independently and within a team environment
desire to demonstrate initiative and be proactive
intermediate to advanced Microsoft Office experience
ability to pick up new programs and systems quickly and easily
Experience in the building/construction and/or property industries is strongly preferred.
These permanent, long-term opportunities are ideal for someone looking to invest in their career within a growing Australian business while working with a supportive and energetic team.
If you are available to commence soon, we would love to hear from you.
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📌 Client Success Managers (New South Wales)
🏢 Coldbuster Floor Heating
📍 New South Wales