7d ago , from Illawarra Mercury Job Board
The Business Analyst is responsible for gathering, analysing and documenting business and technical requirements for Metro Finance's digital platforms, automation initiatives and business process improvement projects.
This role works closely with stakeholders across the business and technology teams to identify opportunities for enhancement, improve operational efficiency, and support the successful delivery of technology solutions.
The Business Analyst is responsible for gathering, analysing and documenting business and technical requirements for Metro Finance's digital platforms, automation initiatives and business process improvement projects.
This role works closely with stakeholders across the business and technology teams to identify opportunities for enhancement, improve operational efficiency, and support the successful delivery of technology solutions.
Roles and Responsibilities
Business Analysis & Requirements Gathering
Conduct workshops, stakeholder interviews and discovery sessions to gather and document business requirements
Analyse existing business processes and identify opportunities for process improvement, automation and operational efficiencies
Prepare Business Requirement Documents (BRDs), Process Definition Documents (PDDs), user stories and functional specifications
Develop process maps, workflows, wireframes and other supporting documentation to clearly communicate business requirements
Work closely with stakeholders to ensure requirements are fully understood and aligned to business objectives
Solution Design & Delivery Support
Collaborate with Product, Technology and Delivery teams to support solution design and implementation activities
Translate business requirements into clear user stories and acceptance criteria for development teams
Support backlog refinement, prioritisation activities and release planning
Participate in agile ceremonies including sprint planning, reviews, stand-ups and retrospectives




Assist with the evaluation of solution options and provide recommendations based on business needs
Testing & Quality Assurance
Develop test scenarios, test cases and UAT plans to validate proposed solutions
Coordinate and support User Acceptance Testing activities with business stakeholders
Work with developers and QA teams to identify, track and resolve defects and issues
Verify that delivered solutions meet agreed business requirements and acceptance criteriaStakeholder Engagement
Act as a key liaison between business users, product teams and technology teams
Facilitate communication between stakeholders to ensure project objectives and outcomes are clearly understood
Support change adoption activities by assisting stakeholders with solution implementation and process changes
Provide regular updates on project progress, requirements status and delivery outcomes
How to Succeed
You're an analytical and detail-oriented professional with strong problem-solving skills and the ability to engage effectively with both technical and non-technical stakeholders.
You are comfortable working in a fast-paced environment and have a passion for improving business processes and delivering technology solutions that create measurable business value.
We are looking for someone with the following:
3+ years' experience in a Business Analyst or similar role
Experience gathering and documenting business and functional requirements
Experience working within Agile delivery environments
Solid stakeholder management and communication skills
Experience preparing user stories, acceptance criteria, process maps and workflows
Experience supporting User Acceptance Testing (UAT)




Exposure to financial services, lending, asset finance or related industries is desirable
Experience using JIRA, Confluence, Visio, Lucidchart or similar tools
Basic understanding of APIs, JSON, XML and SQL would be advantageous
Bachelor's degree in Business, Information Systems, Computer Science or a related discipline
Must have Australian the legal right to work in Australia or be eligible to obtain suitable work rights.
Benefits
We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:
Hybrid working model - work 3 days in the office and 2 at home
A culture that promotes growth
Working out of a beautiful modern office in Sydney and virtually
Fun, regular social events so you can get to know your coworkers
We Value Your Wellbeing
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow.
Bring your open mind and can-do attitude to help us deliver our award-winning service to clients.
Our culture of continuous improvement gives you opportunities to learn.
We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset.
Our cutting-edge financial products, advanced technology, and local expertise set us apart.
We excel at providing a real human experience for our customers.
In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners including the prestigious Financier of the Year, Credit Team of the Year and Settlements Team of the Year awards.
We're also proudly "Great Place to Work" certified.
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📌 Business Analyst (New South Wales)
🏢 Metro Finance
📍 New South Wales