Patient Payment Plan Coordinator / Personal Assistant – Dental
We are looking for a highly organised and confident Patient Payment Plan Coordinator / PA to join our team in a full-time contractor role based in our Wickham Terrace office.
This role is the central point of contact between prospective dental members, dental practices, and the Sales Director. You will manage the full patient finance journey, from the initial application through to payment plan activation, while keeping accurate records and ensuring clear communication across all platforms.
This is a great opportunity for someone who enjoys administration, patient communication, finance coordination, and working in a fast-paced dental or healthcare environment.
Patient Payment Plan Coordinator / Personal Assistant – Dental
About the role
Processing payment plan finance applications through the DMA GHL Typeform pipeline
Reviewing, approving, and activating payment plans
Moving patients through the correct stages in the Go High Level pipeline
Documenting patient details and finance records in Praktika
Following up with patients at each stage of the finance journey
Updating dental practice reception teams with relevant patient information
Maintaining accurate records across all systems




Reporting directly to the Sales Director
Assisting with general PA and administrative tasks as required
About you
We are looking for someone who is reliable, detail-focused, and confident communicating with both patients and dental teams.
To be successful in this role, you will ideally have:
Strong communication skills, both written and verbal
Excellent attention to detail
Solid organisation and follow-up skills
Confidence using Excel and admin systems
Experience with Praktika and Go High Level is highly regarded
Dental experience is ideal, but not essential
Previous experience in administration, coordination, reception, finance, or PA support would be beneficial
A positive attitude and ability to work well in a busy office environment
Full-time contractor role
Monday to Friday, 9:00am – 5:00pm
Office-based in Wickham Terrace, Brisbane
$60,000 annually plus bonuses
Training provided for the right candidate
What we offer
Supportive team environment
Opportunity to work closely with dental practices and patients
A varied role with responsibility and room to grow
Monday to Friday office hours
Bonus opportunity in addition to annual salary
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📌 Patient Payment Plan Coordinator / Personal Assistant – Dental (Brisbane)
🏢 Dental Members Australia
📍 Brisbane