At
Kia
, movement inspires ideas-and we're looking for someone who's ready to move with purpose. Kia Australia is seeking a passionate and performance-driven
Field Technical Specialist
to join our
Eastern Regional Team (NSW)
. This is your opportunity to work with one of the world's fastest-growing automotive brands, where innovation, quality, and customer satisfaction are at the heart of everything we do.
Role Overview
Assist KAU National Service and Regional offices achieve targets in customer satisfaction, dealer support (Hot Line/DFR/QIR), technician satisfaction and after sales activities. Provide dealer based technical support activities and onsite dealer-based training to support dealer network
Role Responsibilities
Maintain and operate the Kia Technical Hot Line for designated KAU Region (NSW) in a proactive manner
Maintain a high level of technical support via the Dealer Hot Line
Follow up on technical cases in a timely manner with all customers
Manage technical enquiries
Perform in-dealer visits to provide technical support and investigate customer concerns
Investigate customer / vehicle concerns
Provide reports on findings and actions taken
Proactively research and develop Technical Service Bulletins to advise dealers of field fixes / repair tips etc.
Assist with research and investigating quality issues.
Assist with testing and diagnosis of components returned for inspection
Discuss and make recommendations to the KAU National Service / Regional Office on all issues requiring action and follow the agreed outcome through to completion




Liaise with National and Regional offices with relation to Technical and Quality Issues, including Foreman's meetings
Provide general product support, by way of assisting with preparation of press vehicles & motor show vehicles, and provide technical backup and support for current model launches, press and customer events
Prepare monthly status reports relating to specific objectives including:
Technical Hot Line operations
Quality reports
Provide assistance with Service Training through course review and feedback as required
Assist in the planning, design and implementation of technical and non-technical Skills Competitions
Assist with New Dealer setup activities
Conduct dealer visits to provide basic training on:
Kia Diagnostic Tools - GDS/KDS etc.
Kia PDI Procedures
Kia Central and GSW Operation, including Dealer Hot Line
Basic Kia Service Policy & Procedures training
Basic Kia Warranty Policy & Procedures training
Ad hoc duties as request
Critical Qualifications & Experience
Qualified Motor Mechanic (preferably Master Technician)
Minimum 6 years' experience (2 years after obtaining qualification) within a dealership and full understanding of dealer operations (Service, Parts, Sales)
Intermediate skills in Microsoft Office (PowerPoint, Word, Excel, Outlook) & Internet
Exposure to or experience in Importer/Manufacturer or related technical industry
Experience with Kia/Hyundai product ideal
Core Competencies
Functional/Technical Skills
Presentation Skills
Organisational Skills
Good verbal and written communications
Ability to work independently whilst meeting targets and KPI's
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📌 Field Technical Specialist (Nsw) (Sydney)
🏢 KIA Motors
📍 Sydney