This is a strong next step for a Cloud Engineer or Systems Administrator who is passionate about the future of AI and ready to own a technology function rather than contribute to one.
Playing a critical role for thismid sized well-established, multi-site professional services group you'll oscillate from driving and building their AI future, to providing 1-3 level technical support, managing partners and leading a small team.
The environment is hands-on. You'll be deep in the stack daily — administering Microsoft 365, managing identity and access, overseeing device management, and working through a defined programme of infrastructure and security improvements.
The organisation is values-led with a professional culture, and the role reports directly to the Group Director.
This is a long-standing client of ours with a genuine track record of investing in their people — reflected in former employees who stay connected to the business long after they've moved on.
WHAT MAKES THIS A STEP UP
You own it. No senior tech lead above you. You're the internal expert the business turns to — making calls, setting direction, and being accountable for outcomes.
You will be inside their AI journey.
Full stack breadth. Identity, cloud, device management, networking, security, ITSM — you'll work across all of it rather than specialising in one lane.
Clear growth path. As the function matures, there's a defined pathway to building and leading a small internal team.
THE TECHNOLOGY ENVIRONMENT
Identity & cloud: Microsoft Entra ID, Azure, Intune
Productivity: Microsoft 365, Copilot,



Slack, Zoom
ITSM: Atlassian JSM, Confluence
Security: ESET MDR, Datadog SIEM
Networking: Cisco Meraki, Private Fibre
Device management: Apple ecosystem, Mosyle to Jamf (migration in progress)
WHAT YOU'LL BE DOING
Administering Microsoft 365, Entra ID, Intune, and Azure across a multi-site setting
Building and maintaining access management, provisioning workflows, and group structures
Managing the Atlassian JSM environment — service desk, asset tracking, documentation
Leading the MDM migration from Mosyle to Jamf
Monitoring and maintaining security posture via Datadog SIEM and ESET MDR
Implementing ITIL service management processes from the ground up
Day-to-day BAU support and incident resolution across all sites
Managing the MSP relationship and coordinating vendors
Supporting mobile provider and video conferencing infrastructure upgrades
WHAT WE'RE LOOKING FOR
A genuine interest for AI and Automation and how it can shape organisations
Solid Microsoft 365 administration — Entra ID, Intune, Exchange, SharePoint
Azure cloud infrastructure experience
Apple MDM — Jamf or equivalent
Security fundamentals — endpoint protection, SIEM, MDR
Networking basics — Cisco Meraki or similar
Atlassian JSM and Confluence
ITIL or equivalent service management background (or strong working knowledge)
Experience working alongside or managing an MSP — desirable but not essential
Comfortable with approximately one week per month travel to regional Victoria
#J-*****-Ljbffr

📌 Technology Operations Manager (Melbourne)
🏢 Attribute Group
📍 Melbourne