ABOUT US
At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions—from office and school essentials to print, marketing, and workspace technology—supporting over 100,000 workplaces nationwide.
We're known for exceptional customer service (70%+ NPS) and were recognised in **** as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.
ROLE PURPOSE
The Salesforce Product Owner is responsible for the strategic direction, delivery, and governance of Salesforce across CX and Sales functions. This is a hands‐on role requiring deep Salesforce expertise, solution design capability, and the ability to deliver measurable business outcomes.
Reporting to the Head of CX Operations, this role owns the Salesforce roadmap, manages the backlog, and works closely with CX, Sales, and IT teams to deliver enhancements that improve productivity, reduce cost‐to‐serve, and enhance the customer experience.
KEY ACCOUNTABILITIES
Strategy & Roadmap
Own a ***** month Salesforce roadmap aligned to CX and Sales
Advise on platform capabilities and new features (e.g. Einstein AI, Agentforce)
Govern the platform including licences, apps, and vendor spend
Solution Design & Delivery
Design and configure scalable Salesforce solutions
Deliver flows, automation, reports, and dashboards
Partner with developers and provide hands‐on platform support
Product Ownership & Agile
Own the Salesforce backlog and Service ticket queue
Write user stories and lead sprint ceremonies
Coordinate testing, releases,



and change management
Stakeholder Engagement
Partner with CX, Sales, and IT to gather and prioritise requirements
Translate business needs into technical solutions
Champion user experience and value-driven outcomes
WHAT WE LOOK FOR
Essential Requirements
Experience
5+ years' Salesforce experience in delivery, consulting, or architecture roles
Background as a Salesforce Consultant,Solution Architect, orTechnicalLead
Hands‐on experience across SalesCloudandServiceCloud
End‐to‐end solution design and architecture experience
Backlog and project management experience using JIRA (orsimilar)
Agile delivery experience (ScrumorKanban)
Strong user story writing with clear acceptance criteria
Proven stakeholdermanagementacross business and technical teams
Certifications (Required)
CurrentSalesforce Administrator certification
One advanced certification (e.g. Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Application Architect)
Desirable Requirements
Experiencewith MarketingCloud, DataCloud, Agentforce, or Einstein AI
Exposureto ApexandLightningWebComponents(LWC)
Experience working with SAP, Genesys, or contactcentre platforms
Background in B2B, distribution,



or supplies environments
WORKING WITH WINC
Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.
We believewe'rebetter and smarter together and our values reflect our commitmenttocreating a welcoming, diverse and inclusive setting.
We are focusedon working towards amoresustainable future throughour Winc Social Agenda -our plan tomake a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, ClimateChange, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is wherewe takeaction to make the biggest different.
We'repassionate about setting our people up for success and providing thetraining, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in **** were awarded to an internal candidate!
We take care ofour people throughour internal MentalHealth First Aider network, free access toour Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. LifestyleLeave, Volunteering Leave, Cultural Awareness Leave, SorryBusiness Leave, Paid Parental Leave, Domestic Violence Leave).
Andfinally, there's plenty of perks!Our much-loved quarterly Winc Awards recognition program, team discountsand plentyof corporate partner discounts.
#J-*****-Ljbffr

📌 Salesforce Product Owner (New South Wales)
🏢 Winc Australia
📍 New South Wales