Role Overview
The People Technology Support Specialist will provide responsive day-to-day support across AVEVA's People Technology platforms, primarily Workday, ServiceNow HRSD, and Peakon. The role focuses on operational excellence, maintaining data integrity, contributing to knowledge assets, and collaborating with the wider team to ensure platforms remain reliable, efficient, and user-centric.
What You Will Do
The Analyst will act as a reliable first point of contact for People Technology queries, provide guidance on system functionality, standard processes, and best practices, and assist with executing EIBs and processing Service Request cases.
Why It Might Be a Fit
The ideal candidate will have 1-2 years' experience in HR technology, systems support, or a related operational support role, with a basic understanding of HR systems, data structures, and system architecture. Strong attention to detail, customer service, written communication, and stakeholder management skills are required.
Requirements
1-2 years' experience in HR technology, systems support, or a related operational support role
Basic understanding of HR systems,



data structures, and system architecture
Experience using case or ticket management systems (e.g. ServiceNow)
Strong attention to detail, with experience maintaining accurate system data, records, and audit-ready documentation
Ability to follow established processes and controls, understand dependencies, perform basic issue analysis, and escalation appropriately
Understanding of GDPR and responsible handling of sensitive employee data
Strong customer service, written communication, and stakeholder management skills
Good organisation and time management skills, with the ability to manage competing priorities
Exposure to User Acceptance Testing (UAT) and/or regression testing
Perks
Gratuity
Medical and accidental insurance
Very attractive leave entitlement
Emergency leave days
Childcare support
Maternity, paternity and adoption leaves
Education assistance program
Home office set up support (for hybrid roles)
Well-being support
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📌 People Technology Support Specialist (Sydney)
🏢 Aveva
📍 Sydney