Avant Mutual Group is seeking a Customer Experience Insights Lead to build a measurement capability from the ground up.
The role partners with an external vendor to design a service measurement framework and then owns its rollout across the business.
You'll define the CX governance, develop KPI hierarchies, and drive dashboards for the Engage journey while expanding to other member journeys.
This six-month contract emphasizes building in-house capability and scalable practices.
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📌 Cx Insights Lead — Build A Measurement Platform (6M) (Brisbane)
🏢 Avant Mutual Group
📍 Brisbane
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