Make a real difference working within our Fundraisingteamas aSupporter Care Officer,to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.
Enjoy flexibility, two weeks paid leave over Christmas in addition to four weeks annual leave, and access to not-for-profit salary packaging benefits (all pro-rated to your part-time FTE)
This is aPart-timeOpportunity (22.8hours per week)that reports directly to theSupporter Care Manager.
What we can offer you
Competitive remuneration
100% salary packaging allowing you to increase your take home pay
Extensive personal/carer's leave
2 weeks paid leave over Christmas in addition to 4 weeks annual leave
Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
Access to industry leading education and professional development
Collaborative work environment
Wellbeing program including Employee Assistance Program
The Role
The purpose of this role is to enhance the donor experience by delivering exceptional supporter care.
This includes maintaining the CRM system, processing donations, issuing receipts and personalised thank you letters, managing donor acknowledgement, and providing data insights to strengthen donor engagement, retention, and overall giving experience.
Key duties and responsibilities include:
Donation Processing and Acknowledgement
Effective Communication
Process Improvement and Compliance
Working with the Fundraising team
Collaboration and Campaign Support
Supporter Experience and First Point of Contact
Supporter Reporting and Insights
CRM Management and Data Integrity
Donor Recognition and Stewardship
Undertake any other reasonable duties as directed by the Manager.
About You:
Experience in donor care, fundraising administration, or customer service
Strong written and verbal communication skills




High attention to detail and accuracy in data and documentation
Proficient in using CRM systems (e.g. Raiser's Edge, or similar)
Excellent organisational and time management skills
Cooperative and professional approach to working with colleagues and program leads
Commitment to delivering a high-quality donor/supporter experience
Our Purpose and Ambition
NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia.
We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.
NextSense has been breaking boundaries since ****, and we've been expanding our services ever since.
Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults.
We're a registered NDIS provider, working with our clients to achieve their own goals and potential.
We're committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss.
This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.While the centre is based in Macquarie, its impact will extend across the country to all our sites.
NextSense is a child safe organisation, candidate compliance with child protection legislation is essential.
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📌 Supporter Care Officer (Sydney)
🏢 NextSense
📍 Sydney