We're seeking a passionate and experiencedDuty Managerto join the team at Dorsett Gold Coast.
This is a full‐time leadership prospect where you'll play a key role in delivering exceptional guest experiences, supporting our Front Office team, and ensuring the smooth operation of the hotel.
Reporting to the Front Office Manager, you'll be the senior leader on shift, providing guidance to the team, overseeing daily operations, and ensuring every guest receives outstanding service.
ABOUT THE ROLE
As Duty Manager, you'll lead by example while supporting Front Office and Guest Services to ensure the hotel operates efficiently.
You'll be a confident and approachable leader, committed to maintaining high service standards and fostering a positive team environment.
Key responsibilities include:
Acting as Manager on Duty and overseeing hotel operations during your shift
Leading, coaching, and supporting Guest Service Agents and Porters
Delivering exceptional guest service and professionally resolving guest enquiries and concerns
Ensuring efficient check‐in and check‐out experiences
Supporting daily handovers, operational reporting, and roster coverage




Collaborating with all hotel departments to deliver a seamless guest experience
Maintaining high standards of service, safety, and compliance
ABOUT YOU
To be successful in this role, you will have:
Previous experience as a Duty Manager or Front Office Supervisor within a hotel environment
A genuine passion for guest service and developing high‐performing teams
Excellent leadership, communication, and problem‐solving skills
A calm and professional approach in a fast‐paced environment
Strong organisational skills and attention to detail
Availability to work a rotating roster, including weekends and public holidays
Experience with Opera Cloud (preferred but not essential)
Why Join Dorsett Gold Coast?
Be part of a growing international hotel brand
Work within a supportive and collaborative team environment
Enjoy a modern workplace in the heart of Broadbeach
Receive 50% staff discounts across Dorsett Hotels and selected global properties
Birthday leave to celebrate your special day
Access ongoing training, learning, and career development opportunities
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📌 Duty Manager (Queensland)
🏢 Dorsett Hotels
📍 Queensland