MSP Technician - IT Support, Cyber Security & Managed Services
BMC Cyber Security is a growing managed service provider based in Springwood, in the heart of the Blue Mountains. We deliver IT support, Microsoft 365 administration, cybersecurity (Essential 8, EDR, Device Management, O365 Specialists), network infrastructure and cloud services to small and medium businesses across the Blue Mountains and Western Sydney.
Our environment is brand new, with great facilities, a fun and supportive team culture, and a fast-paced workday where no two days are the same. If you love variety, solving problems and working with people, you'll fit right in.
About Us
BMC Cyber Security is a growing managed service provider based in Springwood, in the heart of the Blue Mountains. We deliver IT support, Microsoft 365 administration, cybersecurity (Essential 8, EDR, Device Management, O365 Specialists), network infrastructure and cloud services to small and medium businesses across the Blue Mountains and Western Sydney.
Our environment is brand new, with great facilities, a fun and supportive team culture, and a fast-paced workday where no two days are the same. If you love variety, solving problems and working with people, you'll fit right in.
About the Role
We're looking for an MSP Technician to join our team. You'll be the face of BMC for many of our clients, providing remote and in office support, resolving tickets, and helping deliver projects across our full service stack.
Your day-to-day will include:
Providing level 1/2 helpdesk support to business clients via phone, email and remote tools
Microsoft 365 administration (Exchange Online, Entra ID, Intune, SharePoint, Teams)




Troubleshooting desktops, laptops, printers, and business applications
Supporting network infrastructure (routers, switches, firewalls, Wi-FI, VLANs)
Assisting with cybersecurity work including Essential 8 alignment, EDR and MFA rollouts
On-site visits to clients across the Blue Mountains and Western Sydney
Documenting work clearly in our ticketing system and keeping clients informed
About You
Essential:
Australian resident with full working rights
Outstanding customer service - you genuinely enjoy helping people
Excellent written and verbal communication skills, able to explain technical issues in plain English
Self-motivated with strong time management and the ability to juggle multiple tickets
Solid hands-on IT experience (helpdesk, desktop support or similar)
Current NSW driver's licence and reliable transport for client site visits
Highly regarded:
Living in the Blue Mountains or Western Sydney
Previous experience working for a managed service provider (MSP)
Microsoft 365 / Entra ID administration experience
Networking knowledge (UniFi, VLANs, DNS, DHCP, firewalls)
Exposure to cybersecurity frameworks such as the Essential 8
Industry certifications (CompTIA A+/Network+/Security+, Microsoft MS-900/AZ-900, or similar)
Experience with RMM, PSA/ticketing tools and remote support platforms
What we offer
Brand new office with great facilities in Springwood - skip the city commute
Fun, friendly and fast-paced working environment
Genuine variety - helpdesk, projects, security and networking all in one role
A close-knit team where your ideas actually get heard
#J-*****-Ljbffr

📌 Msp Technician - It Support, Cyber Security & Managed Services (Queensland)
🏢 Blue Mountains Computers
📍 Queensland