We are seeking an experienced Service Coordinator to join our Northern Rivers Team. In this pivotal leadership role, you will coordinate safe, high-quality, person-centred disability services that promote participant choice, independence, and wellbeing while ensuring full compliance with the NDIS Practice Standards and organisational governance frameworks.
You will act as the operational link between participants, frontline staff, families, and external stakeholders to ensure responsive, consistent, and outcome-focused service delivery.
Key Responsibilities
Coordinate delivery of NDIS-funded supports in line with participant goals, plans, and service agreements
Collaborate with participants, families, guardians, and allied health professionals to develop and review individualised support plans
Ensure Behaviour Support Plans are communicated, implemented correctly, and supported through staff training
Monitor participant wellbeing, service quality, and satisfaction, implementing adjustments where required
Provide day-to-day operational guidance, supervision, and support to frontline staff
Support roster coordination, workforce performance, onboarding, and competency development
Ensure accurate documentation including shift notes, incident reports, risk assessments, and participant records




Support incident response, safeguarding, restrictive practice compliance, and duty of care obligations
Participate in audits, quality improvement activities, and organisational compliance processes
Maintain skilled stakeholder communication and attend case conferences, reviews, and planning meeting.
About You
Demonstrated experience working within the NDIS or disability services sector
Minimum 1-2 years of experience in NDIS or disability services is required
Strong understanding of NDIS Practice Standards, safeguarding, and risk management
Experience coordinating support workers and service delivery in SIL, STA, or complex care environments
Excellent organisational, communication, and documentation skills
Ability to manage competing priorities while maintaining high professional and ethical standards
Relevant qualification in Disability, Community Services, or related field (Certificate IV, Diploma, or higher preferred)
Requirements
Current NDIS Worker Screening Check
National Police Check
Working With Children Check (where required)
Current First Aid & CPR certification
Valid Australian Driver Licence
Evidence of right to work in Australia
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📌 Service Coordinator (New South Wales)
🏢 East Coast Care Connect
📍 New South Wales