Operations Manager | 6-Month Contract with View to Permanent
Salexo Consulting – Sydney North Shore NSW
f you're an experienced Operations Manager who enjoys leading teams, improving processes and keeping day-to-day operations running smoothly, this is an opportunity to step into a role where you can make an immediate impact.
We're looking for someone to oversee the delivery of a government-backed program, leading customer support, compliance and operational performance while ensuring every customer receives a seamless experience from enquiry through to completion.
This is an initial
6-month contract with a genuine opportunity to transition into a permanent position
. An
immediate start
is available.
What you'll be doing
Leading the Customer Support and Compliance teams through two Team Leaders.
Ensuring customers receive a high level of service throughout their journey.
Identifying process improvements and streamlining operational processes.
Managing the relationship and performance of an external delivery partner.
Ensuring the program remains compliant with government requirements and audit standards.
Monitoring service levels, operational KPIs and team performance.




Resolving complex customer issues and operational escalations.
Supporting workforce planning during busy periods.
About you
You'll be a confident people leader who enjoys improving operations, solving problems and creating effective processes.
Ideally, you'll have:
Experience leading operations, customer service or service delivery teams.
Strong leadership skills with the ability to coach and support others.
Experience working within compliance, quality or regulated environments.
Exposure to managing external suppliers or service providers.
Excellent organisational, communication and problem-solving skills.
The ability to make sound decisions in a fast-paced environment.
What's on offer
Immediate start available.
Initial 6-month contract with genuine permanent potential.
Opportunity to lead an established operational team.
A varied role combining people leadership, process improvement and operational management.
Supportive leadership team with the opportunity to make a real impact from day one.
#J-*****-Ljbffr

📌 Operations Manager | 6-Month Contract With View To Permanent (New South Wales)
🏢 Salexo Consulting
📍 New South Wales