Serco is seeking a Customer Contact Officer to support Australians through inbound calls and email inquiries related to our client's public service.
You will navigate procedures and knowledge articles to deliver accurate information and summarize interactions in our systems.
The role offers a adaptable work setup with 100% work-from-home options or potential to work from the Dandenong contact centre (VIC).
A supportive team, ongoing development, and comprehensive training are provided.
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📌 Remote Customer Support Specialist – Public Service (Sydney)
🏢 Serco
📍 Sydney