Designa Australia is a wholly owned subsidiary of DESIGNA Verkehrsleittechnik GmbH – "DESIGNA" (A Germany based "off-street" parking equipment manufacturer).
DESIGNA has manufactured "off-street" parking access control and revenue generating hardware and software for more than 70 years, and has more than 17,000 installations globally. We have more than 550 employees and are represented in over 60 countries. Our products are used in Airports, Shopping Centres, Mixed use developments, Hospitals, Hotels, Council parking facilities, Universities & Sea Ports.
Our products include entry control terminals, parking barriers, exit control terminals, license plate recognition technology, automatic pay stations, discount validators, mobile applications & Software designed to control every aspect of off-street parking requirements. We have on-premise server or cloud-based software solutions, depending on our client's requirements.
In Australia, we design solutions – tailoring our suite of products around our clients' needs and supply, install, repair and maintain parking systems manufactured by DESIGNA. We also provide 24/7 remote management services to our customers via our control centre situated in the Philippines.
About the role As a Field Service Technician at Designa Australia, you will be responsible for new implementations, providing technical support and maintenance services to our clients across the region you are based in. Currently we have positions available in Perth, WA.
What you'll be doing
Timely visits to customer sites to undertake the installation, service and support of Designa products.
Fault finding, diagnosis and repairs on a range of Designa carparking products.
Commissioning, configuring and testing of Designa devices.
Troubleshooting technical issues (backed by a senior technical support team)
Conduct preventative maintenance checks to identify and address potential issues before they impact carpark operations.




Provide customers with on-going technical support in line with the agreed terms and ensure all customer enquiries are addressed.
Train relevant customer staff in the correct use of Designa Australia products.
Update job status in the electronic job cards – Simpro system.
Preferred Qualifications and Experience
Recognised technical qualification in mechanical or electrical engineering.
Experience as a field technician.
Experience in installation and equipment servicing.
Experience working in outdoor environments.
Some understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, and routing protocols (e.g., BGP, OSPF)
Some understanding with cloud networking (AWS VPCs, Azure VNets, hybrid cloud setups)
Skills Required
If the sound of taking things apart and putting them back together excites you, this is likely the position you have been trying to find. Because you have the right attitude, you're committed and you really want to learn, we are excited to invest in you! All you need to have is:
Relevant technical qualification or trade certificate in electrical/electronics
Proven experience as a Field Service Technician or in a similar role
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and as part of a team
Proficient in the use of diagnostic tools and equipment such as multi-meter
Basic computer skill with good understanding of IoT (network, VLan, Routers DHCP etc)
A valid driver's licence
What we offer
At Designa Australia we are committed to providing our employees with a supportive and rewarding work environment. You can expect:
Competitive salary and benefits package
Vehicle and fuel for business travel
Mobile Phone
Opportunities for professional development and career advancement
A collaborative team workplace and solid company culture
Access to the latest tools and technologies to excel in your role
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📌 Field Service Technician (Sydney)
🏢 Designa Australia
📍 Sydney