Office Administrator & Customer Service Coordinator
JRC Glass Solutions pty ltd - Coopers Plains QLD
Customer Experience & Operations Coordinator
JRC Glass Solutions | Full-Time | Coopers Plains, Brisbane
Build a Career, Not Just Another Admin Job
We're looking for someone who loves helping people, enjoys staying organised and wants to be part of a growing business where their work genuinely makes a difference.
At JRC Glass Solutions, this isn't just an administration position. You'll become a key part of our team, helping deliver exceptional customer service while supporting the day-to-day operations of our growing glazing business.
As we continue to grow, so will your opportunities, with genuine career progression into senior administration and Office Management roles.
About Us
JRC Glass Solutions is a family-owned glazing company servicing South East Queensland.
Windows & Doors
Security Screens
Mirrors
Glass Replacement
We're building a business known not only for quality workmanship but also outstanding customer service and a workplace where great people can build long-term careers.
About the Role
You'll be the first point of contact for many of our customers and play a vital role in ensuring every job runs smoothly from enquiry through to completion.
No two days are the same, and you'll work closely with our office team, estimators and installers to keep everything organised.
Your responsibilities include:
Answering customer enquiries via phone and email
Scheduling site measures and appointments
Creating and managing jobs in ServiceM8




Following up quotations
Managing customer records
Supporting office administration
Assisting with customer communications and marketing
Requesting customer reviews
Helping improve systems and processes
Supporting the wider team wherever needed
About You
Is organised and highly motivated
Has excellent attention to detail
Can confidently manage multiple priorities
Takes ownership of their work
Enjoys solving problems and improving processes
Works well within a team
Wants to build a long-term career
Experience with ServiceM8, Microsoft Office or Mailchimp is highly regarded, but a positive attitude and willingness to learn are more important.
Our Core Values
Teamwork
- We support each other and work together.
Attention to Detail
- We believe the little things matter.
Accountability
- We take ownership and follow through.
If these values sound like you, you'll fit in well here.
What We Offer
Supportive team environment
Ongoing training and development
Genuine career progression
Opportunity to grow into Office Management
A business that values ideas and initiative
Recognition for your contribution
Why You'll Love Working Here
We're not looking for someone to simply answer phones.
We're looking for someone who wants to become an significant part of a growing business, contribute new ideas, improve how we operate, and build a long-term career with us.
If you're motivated, organised and passionate about delivering exceptional customer service, we'd love to hear from you.
#J-*****-Ljbffr

📌 Office Administrator & Customer Service Coordinator (Brisbane)
🏢 JRC Glass Solutions
📍 Brisbane