Senior Front Office Supervisor/Team Leader
The Clarence Hotel, Sydney – Sydney CBD NSW
Reporting directly to the General Manager, you will play a key role in leading our Front Office operation while working alongside a small, high-performing team. This is a hands-on position where you'll lead by example, coach team members and ensure every guest enjoys an exceptional arrival, departure and stay experience.
This role provides the ideal platform for ambitious hospitality professionals looking to develop into future hotel leaders.
The successful candidate will be versatile and available to work a variety of shifts, including weekends, public holidays and peak trading periods.
About the Role
Reporting directly to the General Manager, you will play a key role in leading our Front Office operation while working alongside a small, high-performing team. This is a hands-on position where you'll lead by example, coach team members and ensure every guest enjoys an exceptional arrival, departure and stay experience.
This role provides the ideal platform for ambitious hospitality professionals looking to develop into future hotel leaders.
The successful candidate will be flexible and available to work a variety of shifts, including weekends, public holidays and peak trading periods.




Key Responsibilities
Previous Front Office experience within an Accor hotel (highly regarded)
Lead the Front Office team during shifts, ensuring exceptional guest service at every interaction.
The ability to work independently, make sound decisions and confidently manage the Front Office in the absence of senior management.
Strong working knowledge of
Opera Cloud
Drive guest engagement and loyalty through Accor's
ALL - Accor Live Limitless
program.
Maximize upselling opportunities and hotel revenue.
Manage arrivals, departures, guest requests and problem resolution.
Coordinate group bookings and room allocations.
Process reservations using
ResaWeb
.
Utilize
Fastcom
for reservation commissions
Familiar with
Accor's ACDC
platform
Ensure accurate cashiering, auditing and daily reporting.
Assist with training, coaching and developing Guest Service Agents.
Maintain brand standards and operational procedures.
Work closely with Housekeeping and Maintenance to deliver a seamless guest experience.
Support the General Manager with operational projects and continuous improvement initiatives.
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📌 Senior Front Office Supervisor/Team Leader (New South Wales)
🏢 The Clarence Hotel, Sydney
📍 New South Wales