Enagic Australia is the Australian arm of a Japanese-owned, industry-leading company specialising in high-end water ionising machines. We are a passionate and close-knit team committed to delivering an outstanding experience for our customers and distributors.
About Us
Enagic Australia is the Australian arm of a Japanese-owned, industry-leading company specialising in high-end water ionising machines. We are a passionate and close-knit team committed to delivering an outstanding experience for our customers and distributors.
About the Role
This newly created position blends customer service with brand, content, and social media, and is ideal for a proactive, reliable individual who is equally passionate about delivering great customer service and bringing a creative, forward-thinking mindset to how we present ourselves to customers and distributors.
This is an all-rounder role — the majority of your time will be spent supporting our customers across phone, email, and in-person enquiries, with the remainder spent on social media, content, events, and showroom presentation. No sales involved.
Working hours: Shifts will fall within the window of Monday to Friday, 9:00 am to 5:30 pm. Saturday shifts (9:00 am to 5:00 pm) may also be required depending on business needs.
Key Responsibilities
Customer Service (approx. 60%)
Handle inbound customer enquiries via phone, email, and in person — primarily inbound with occasional outbound calls for promotions and product campaigns
Provide outstanding customer service to a high volume of enquiries
Respond to email enquiries accurately and in a timely manner
Assist the Customer Service Supervisor with day-to-day tasks and operations
Maintain accurate records of customer interactions




Process required documents for system changes and account amendments
Use internal systems including but not limited to SAP, Enagic System, HubSpot (call logs), and ticketing system for managing customer interactions
General upkeep and presentation of the showroom
Brand & Content (approx. 40%)
Create engaging content for social media posts, videos, and distributor training materials — comfortable being on camera
Manage and grow our social media presence across Instagram, Facebook, and other platforms
Assist in updating and maintaining the company website
Create and schedule promotional emails via Mailchimp
Host Zoom training sessions regarding current campaigns
Maintain merchandising and product displays
Plan and coordinate events, including MC duties as needed
What We Are Looking For
Previous customer service experience preferred
Strong written and verbal communication skills
Experience with Canva, Mailchimp, and video editing software
Ability to work independently while collaborating with internal teams
Keen eye for detail and excellent time management skills
Strong interest in social media platforms, with a genuine passion for brand and content creation
Positive, team-focused attitude with a willingness to learn
Ability to handle a high volume of enquiries in a fast-paced environment
Understanding of SEO would be a benefit
Passion for helping others
Reliable and punctual with a professional presentation
Why Join Us?
Supportive and friendly team environment
On-the-job training provided — no prior product knowledge required
Consistent casual roster with set days
Fun office environment
Conveniently located in Macquarie Park, Sydney
Enagic Australia is an equal prospect employer. We welcome applications from candidates of all backgrounds.
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📌 Customer Service & Brand Assistant (Sydney)
🏢 ENAGIC AUSTRALIA
📍 Sydney