Concierge Administration & Intake Officer
Be the first point of contact for clients, referrers and visitors, delivering intake, referral and administrative support that connects people to the right care.
DUTIES
Process referrals and guide clients through intake documentation and procedures across NDIS, Allied Health, Chronic Disease and Primary Mental Health services
Process billing, invoicing, Medicare claims and payment reconciliation in line with program requirements
Manage incoming calls, enquiries and appointment bookings, ensuring accurate, timely triage and follow-up
Accurately enter and maintain client information in the client management system
Provide broader administrative support to the Concierge team, including correspondence, filing and diary management
SKILLS & EXPERIENCE
Certificate in Business Administration or equivalent relevant experience




Sound experience providing high-level customer service and administrative support
Experience with intake, initial service entry or engagement support
Excellent communication, organisation and time-management skills with solid attention to detail
Familiarity with clinical/medical software, billing procedures and MS Office; comfortable learning new systems
Vaccinations as required in line with Hunter Primary Care policies
Current NSW Working with Children Check clearance
Recent or new (employer facilitated) Criminal History Check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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📌 Concierge Administration & Intake Officer (New South Wales)
🏢 Hunter Primary Care
📍 New South Wales