Recruit Fire Communications Officer (Call Taker/Dispatcher)
Queensland Fire Department – Toowoomba QLD
Respond to emergency calls from people dialing Triple Zero (000).
Dispatch fire crews and resources to emergency incidents.
Accurately record incident details in real time to ensure effective response coordination.
Enjoy opportunities for career development and further study while supporting Queensland communities.
Our Fire Communications Officers:
Respond to emergency calls from people dialing Triple Zero (000).
Dispatch fire crews and resources to emergency incidents.
Accurately record incident details in real time to ensure effective response coordination.
Enjoy opportunities for career development and further study while supporting Queensland communities.
About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of the role
The Fire Communications Centres (Firecoms)



are responsible for emergency call taking, dispatching on-scene communications, coordinating and managing QFD resources. They also monitor fire alarms, process general and non-urgent enquiries update data and collate reports and documentation.
Staff are trained in incident management systems, hazardous materials and technical rescue operations, attend training exercises and can be deployed both nationally and internationally.
Key requirements
Mandatory requirements
Currently holds a valid Blue Card (from Blue Card Services), with attached evidence to support
Australian Citizenship, New Zealand Citizenship or Australian Resident Status
Have or ability to obtain Certificate III in Public Safety (Emergency Communications Centre Operations)
Ability to successfully complete training programs of the 'Communications Training and Professional Development Program (CTPDP) at the prescribed level.
Desirable requirements
Typing speed of 45 wpm with 95% accuracy.
Have or ability to obtain a Apply First Aid and CPR Certificates.
Your key accountabilities
Accept incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be dispatched.
Dispatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.




Maintain and update all incident information in the centre's computer aided dispatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.
Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
Provide mentoring and guidance on the job to current staff.
Contribute to improvement of operational and administrative systems and procedures.
Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.
Undertake general administrative and project duties as allocated eg; maintaining and updating resource information; portfolio activities, regular tests of systems and communications equipment.
Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream –
Individual Contributor
(leading self)
Vision
Leads strategically
Stimulates ideas and innovation
Leads change in complex environments
Makes insightful decisions
Results
Develops and mobilises talent
Builds enduring relationships
Inspires others
Drives accountability and outcomes
Accountability
Fosters healthy and inclusive workplaces
Pursues continuous growth
Demonstrates sound governance
Once you join us, we will want you to exemplify the QFD shared values:
Respect
Integrity
Trust
Courage
Loyalty
Want more information?
Please ****** you have any queries.
You can also visit ourwebsiteto find out more about the Queensland Fire Department.
#J-*****-Ljbffr

📌 Recruit Fire Communications Officer (Call Taker/Dispatcher) (Toowoomba)
🏢 Fire
📍 Toowoomba