WorkDash is a fast‐growing Australian professional services company delivering consulting, marketing, IT and digital solutions to businesses across multiple industries and sectors.
We're expanding our ICT capability and looking for a motivated, technically strong and customer‐focused ICT Support & Systems Specialist to join our team.
This role is perfect for someone who enjoys variety — supporting clients, improving systems, developing and testing new software features, and helping businesses discover how WorkDash can transform their operations.
WorkDash is a fast‐growing Australian professional services company delivering consulting, marketing, IT and digital solutions to businesses across multiple industries and sectors.
We're expanding our ICT capability and looking for a motivated, technically strong and customer‐focused ICT Support & Systems Specialist to join our team.
This role is perfect for someone who enjoys variety — supporting clients, improving systems, developing and testing new software features, and helping businesses discover how WorkDash can transform their operations.
About the Role
You will provide a blend of remote and onsite IT support such as, M365 administration, DNS, hosting, Windows, VOIP and networking assistance.
You will lead up our QA testing for our in‐house SaaS platform.
You'll also play a key role in helping clients understand and adopt WorkDash and contribute to new business opportunities through exceptional service and product knowledge.
This is a hands‐on role where your technical capability, communication skills and initiative will shine.
What You'll Be Doing
Deliver remote and onsite ICT support to clients
Troubleshoot and resolve issues across Windows, networking,



M365 and cloud environments
Support and configure network devices including switches, routers and firewalls
Assist with DNS, domain management and website hosting tasks
Configure and support PBX/VoIP systems such as GoTo Connect
Apply cybersecurity best practices across client environments
Conduct structured QA testing on WorkDash's SaaS platform
Document bugs, test results and improvement recommendations
Support onboarding and training for new WorkDash users
Identify opportunities to improve client workflows using WorkDash
Promote WorkDash's capabilities and contribute to recent business growth
Maintain high levels of customer satisfaction and professionalism
What You'll Bring
Experience in ICT support (L1/L2 or similar)
Strong knowledge of Microsoft 365, Windows environments and general networking
Hands‐on experience with networking fundamentals, switches, routers and basic firewall concepts
Understanding of DNS, hosting and domain management
Experience with PBX/VoIP systems (GoTo Connect preferred)
Awareness of cybersecurity principles and secure configuration practices
Ability to test software, identify bugs and follow QA processes
Excellent communication and customer service skills
Ability to work independently and manage priorities
A proactive mindset and willingness to learn our SaaS platform deeply
Current driver's licence (for onsite support)
Why Join WorkDash?
Competitive salary + bonus structure
Work with a modern SaaS platform and contribute to its evolution
Variety of work — support, systems, QA, client engagement
Opportunities for career growth as we scale nationally
Supportive team, flexible environment and meaningful impact
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📌 Ict Support & Systems Specialist (Brisbane)
🏢 WorkDash
📍 Brisbane