About the role
Join the dynamic team at Community First Bank as a Banking Specialist in our Contact Centre.
In this full-time role, you will be responsible for delivering exceptional customer service and providing support to our valued members.
About Your Role
As a Banking Specialist within our Contact Centre, you will deliver value, convenience, and exceptional service to our members through inbound calls, digital channels, and email interactions.
Working across two trusted brands, you will manage a diverse range of enquiries, including day-to-day banking transactions, account support, and general service requests, while proactively identifying opportunities to deepen member relationships.
This role offers a fantastic opportunity to learn, grow, and develop your banking career while gaining valuable experience across a variety of digital and direct service channels within our Contact Centre.
This position operates on a 4-week rotating roster between8:00am and 8:00pm, Monday to Friday, withone Saturday shift (8:00am – 3:00pm)during each 4-week cycle.
To support work-life balance,evening shifts ending at 8:00pm and Saturday shifts are worked from home.
About You
To succeed in this role, you will bring:
A genuine passion for delivering exceptional customer service and going the extra mile for our members.
Strong communication and interpersonal skills, with the ability to build rapport and create positive customer experiences.
Excellent problem-solving and decision-making skills, with the ability to respond confidently to a variety of enquiries.
Strong computer literacy and experience using a range of systems and software, including CRM platforms.
A positive,



adaptable, and resilient approach, with a commitment to teamwork, continuous learning, and personal development.
Previous experience in a customer service or contact centre environment, ideally within banking or financial services.
Why work for us
We offer competitive salaries, birthday leave, career growth, extensive training and development opportunities and support.
Along with Employee Assistance Program (EAP), Health and Wellbeing incentives, subsidised Corporate Uniform, Years of Service Recognition.
We look to inspire our people and focus on their personal and qualified growth.
You will be fully supported as we help you develop your skills, your financial knowledge and everything else in between to be a success.
About us
Today, Community First Bank has over 2.4 billion dollars in assets and around 80,000 members and customers, making it well placed for building enhanced strength – for today and tomorrow.
It also operates the Easy Street Financial Services brand.
Community First has store locations stretching from the Illawarra, Sutherland Shire, the Hunter Region, Western Sydney and in between.
As one of Sydney's largest community based credit unions, we are member owned and run for the benefit of our members, not for external shareholder profit.
We aim to continue to be an integral part of the communities in which our Members live and work.
If you enjoy helping people, thrive in a fast-paced environment, and are looking to build a rewarding career with a values-driven organisation, we'd love to hear from you.
Appy Now!
Only shortlisted candidates who meet the above criteria will be contacted.

📌 Banking Specialist Contact Centre Wollongong
🏢 Community First Bank
📍 Wollongong